The next time you call tech support and get routed to India, the voice on the other end of the line may sound disarmingly familiar: American. No, Bangalore is not employing voice-changing software but rather, a growing number of college graduates are heading east, young man–Far East.
call centers
Duped by Dell
By 5.11.06
We think our Dell XPS Laptop is the cat’s pajamas and can’t understand why all these strange people around the internet have such a burn against the computer maker. Maybe that’s because we’ve never needed it to get repaired or otherwise tickle the warranty.
Indian Telemarketers Having Nervous Breakdowns
By 4.19.06
The US and Australia rank among the highest in oral abusers of Indian telemarketers.
Call Center… The Movie!
By 3.17.06
Watch Call Center, a short, amusing, film (12 minutes) about a characteristically unhelpful customer service hotline.
CSR Hacks: Secret Codes to Get a Human Quickly
By 2.27.06
Check out gethuman.com’s database of secret numbers and codes to quickly get a human on many company’s customer service lines. It’s an evolution of the original-flavored Interactive Voice Response (IVR) Cheat Sheet we posted about, but with lots more companies and info.
