Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the “finished” installation of some cable outlets in her apartment.
cable
Comcast Gives Reader Hurricane Ike Refund
By 10.10.08
Reader Josh is a Comcast customer says he was without power for 7 days due to Hurricane Ike, and by calling 1-800-COMCAST he was able to get a service credit for the whole time he couldn’t watch TV.
Comcast Filled My House With Raw Sewage
By 10.10.08
Tressy Campbell of Woodstock, Georgia has a kitchen. In this kitchen is a lot of raw sewage. It’s been this way since June. As you might imagine, Ms. Campbell is somewhat annoyed about this, and would like the Comcast contractor who drilled a hole in her pipe and ran a cable through it to pay for the repairs.
5 Expenses To Cut Right Now If You're In Debt
By 10.9.08
Let’s say that like so many storied former-investment-banking-giants, you, the average consumer, have found yourself over-leveraged (wink, wink) and are looking to clean up your act before the whole thing falls down around you like the house of cards it is. Well, since you can’t increase revenue at will, you’ll have to decrease your costs. Where should you start? Here are 5 expenses that you can cut right now — so you can take the extra cash and throw it at your debt.
Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels
By 10.5.08
According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal.
DirecTV Debits A $446.60 Cancellation Fee — For Service You Canceled Within 24 Hours
By 10.1.08
Meet Brandon. He canceled DirecTV after less than 24 hours (the agreed upon time limit to avoid a fee, apparently), only to see that DirecTV debited $446.60 from his checking account.
Readers Share Stories Of Trying To Save By Threatening To Cancel
By 9.25.08
Yesterday we told you about a man who saved $238.92 per year on his Comcast bill by threatening to cancel and getting a discount to keep him around. Numerous readers chimed in in the comments with their tales of victory using the same method, tales of failure, and a few company employees shared their insider perspective. Ive rounded up the comments and sorted them by the aforementioned categories so you may learn from their tips and tricks to save on your cable bill. Some of the same tactics can be applied to other services, like cellphone or credit cards, as well…
Threatening To Cancel Comcast Saves Man $238.92 Per Year
By 9.24.08
David used the classic Threaten To Cancel method to save big time on his cable bill, $238.92 per year. Better yet, he did it in the face of Comcast trying to raise his bill. Granted, it was by less than a dollar. But why pay more if you don’t have to? Here’s how he did it.
Comcast: "The Patriot Act" Mandates We Need Your SSN
By 9.22.08
Ryan wanted to order new Comcast service but balked at their request for a Social Security number. When he asked why they needed it, the Comcast chat rep said “The Patriot Act” required it. That doesn’t sound right to us, or to Ryan. His story and full screenshot of the chat, inside…
DirecTV Install Imbroglio Makes Longtime Customer Want To Destroy Furniture
By 9.16.08
While we’re waiting on our video boys to harvest the clip of Whoopie’s rant against DirecTV on The View this morning, here’s a little reader-submitted DirecTV install nightmare to tide you over. Andy used to think DirecTV was pretty good, but his experience trying to get them to hook up an HD/DVR to his TV has felt him feeling like he is “going to explode, or destroy pieces of furniture.”
Send Charter An EECB
By 9.11.08
Here are 16 email addresses to load into your EECB should you feel the need to launch one at cable company Charter Communications.
Comcast Fumbles: Connecticut Jets Fans Miss Brett Favre's Debut
By 9.9.08
Brett Favre lead the NY Jets to victory over the Miami Dolphins Sunday, but if you’re in New Haven, CT you didn’t get to see it, thanks to an error by Comcast. The cable company accidentally broadcast the wrong game, but when fans called to have the mistake corrected, Comcast told them that their game was blacked out because they lived too close to Foxboro and the New England Patriots. That is, of course, a bunch of baloney.
Time Warner Adds Big Ten Network, College Football Fans Rejoice
By 8.26.08
Time Warner Cable has reached a deal to offer the Big Ten Network on expanded basic cable in Big Ten states, says the Milwaukee Journal-Sentinel.
How To: Locate Someone Competent At Comcast
By 8.19.08
Reader Jeff writes in to let us know that Comcast Frank and the Twitter team swooped in and rescued him from Comcast tech hell.
Comcast Disconnected My Verizon, What Should I Do?
By 8.18.08
Here’s an odd situation: Reader Stephen says that Comcast (his old cable company) disconnected his new Verizon cable. He’s not sure what exactly he should do about it and would like your advice.
Man Files Antitrust Suit Against Time Warner Over Forced Cable Box Rentals
By 8.13.08
Matthew Meeds of Fairway, Kansas, doesn’t want to pay Time Warner Cable a monthly rental fee for his cable box—he’d rather own one outright. He’s filed suit against the cable provider and its parent company, Time Warner, Inc., accusing them of establishing an illegal tying arrangement by making the box rental a condition of the subscription agreement. He’s seeking class-action status for all TWC premium customers in Kansas.
Comcast Tech Accuses 74-Year-Old Man Of Stealing Cable Service
By 8.9.08
Ally’s story, after the jump…
You Only Have To Call Comcast 9 Times Before You Just Give Up And Go To Their Office
By 8.7.08
Reader Adam has written in to share his maddeningly typical experience with Comcast. As he says, “They didn’t kill my first born child, but they were a big pain in the ass.”
