bills

CenturyLink

Lawsuit Claims CenturyLink Continuously Offers Bogus Price Quotes

From extra, unexpected fees, Broadcast TV charges, or a completely different base price for your service of choice, it’s not uncommon to open your cable or internet bill to find the amount higher than you anticipated. One state is taking on these surprise bills by suing CenturyLink, accusing the cable and phone provider of frequently billing customers at higher rates than sales agents quoted. [More]

frankieleon

Half Of America Is Not Prepared For A $100 Emergency

If you opened your mailbox today and found that you owed the city $100 and you had to pay it right away, would you be able to? A new report claims that nearly half of us are not prepared to absorb this cost, and more than 1-in-4 Americans is up a creek if they have to unexpectedly pay as little as $10.  [More]

Ron Dauphin

City Of Flint Charged Resident $1,090 In Back Payments For Contaminated Water

It’s jarring enough to receive a large bill when you don’t expect it, but to be asked to pay hundreds of dollars for a tainted product you don’t even want to use is even worse. After last year’s lead poisoning crisis in Flint, MI, state officials say that city’s water now meets governmental guidelines for lead. But although many residents still don’t trust the water, now that the state has ended a subsidy program that reduced their water bills, Flint is asking people to pay up. [More]

Adam Fagen

Citizens Bank Glitch Makes Direct Deposits Disappear, Leaves Bills Unpaid

Citizen Bank customers expecting to see their paychecks added to the balance of their accounts Friday morning were disappointed to find that wasn’t the case: A glitch in the bank’s system prevented paychecks and other direct deposits from being processed.  [More]

John Kittelsrud

Lawmakers Try Yet Again To Create Minimum Seat Size Requirement On Planes

If at first you don’t succeed, just keep proposing legislation: A group of lawmakers Thursday introduced a pair of bills that would create a seat-size standard for commercial airlines, as well as a minimum distance between rows of seats.  [More]

mixmasterk

Restaurants Adding Surcharge To Customers’ Bills Amid Rising Labor Costs

Restaurants are taking a cue from the cable industry: Rather than raise menu prices to cover the higher cost of paying wages, some eateries are tacking on “labor surcharges.” [More]

Mike Mozart

Verizon Wireless Decides Not To Make Florida Woman Pay For $8,535 In Data Overages

The Florida woman who was shocked to receive a $9,100 bill from Verizon Wireless for data she says she couldn’t possibly have used is off the hook, as the company has decided not to make her pay up. [More]

inajeep

Senators Introduce Bipartisan Bill To Limit Law Enforcement’s Rights To Hack Stuff

A group of Senators has announced today that they are introducing a new bill into the Senate designed to prevent mass hacking of Americans’ digital devices. But the lawmakers aren’t targeting shadowy collectives or foreign nationals with their proposed legislation; they’re seeking to limit the scope of actual Federal agencies’ powers.

[More]

The 3 Big Things We’ve Learned About Your Cable Bill

The 3 Big Things We’ve Learned About Your Cable Bill

Over the last few months, we’ve reviewed cable and internet service bills for seven of the nation’s largest providers in an attempt to make sense of all those fees and charges. So what did we learn from these bills covering cable, satellite, and fiber customers from Connecticut to California? [More]

Zachary Rupert

The Consumerist Guide To Understanding Your Dish Network Bill

When you sign up for telecommunications services — some combination of TV, broadband, and/or phone — you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% again on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One business at a time, we’re using real customers’ bills to break it down. We’ve covered Comcast, TWC, DirecTV, Charter, FiOS, and Uverse in our bill guide series so far. Now, it’s Dish’s turn. [More]

(John)

Want To Help Us With A Guide? Send Us Your Dish Bill!

Hello! Do you like our series that has been breaking down real-life cable and satellite bills to help explain what all those dozens of little charges are? Us, too! We’d like to add DISH NETWORK to the list (which so far includes Comcast, DirecTV, Charter, TWC, Uverse, and FiOS) but to make that happen we need some help. Namely, bills from real-life Dish subscribers! If you’re willing to share yours with us, please e-mail a copy to tips@consumerist.com. As always, we won’t publish any identifying information, but the more we have the more right we can make the story. Thanks, and here is a picture of a cat.

[More]

DoorFrame

FCC-Limiting, Net-Neutrality-Scuttling Bill Passes House

The House of Representatives passed a bill this morning that seeks to limit the FCC’s net neutrality authority and could limit the commission’s ability to investigate consumer complaints about unreasonable charges from and behavior by their ISPs.

[More]

Mike Mozart

The Consumerist Guide To Understanding Your AT&T U-verse Bill

When you sign up for telecom services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones should you blame the government for, and which are made up by your cable company? One cable company at a time, we’ve been using real customers’ bills to break it down. In previous installations we’ve gone through Comcast, DirecTV, Charter, TWC, and FiOS; now, it’s AT&T’s turn.

[More]

The Consumerist Guide To Understanding Your Verizon FiOS Bill

The Consumerist Guide To Understanding Your Verizon FiOS Bill

When you sign up for telecom services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones should you blame the government for, and which are made up by your cable company? One cable company at a time, we’ve been using real customers’ bills to break it down. In previous installations we’ve gone through Comcast, DirecTV, Charter, and TWC; now, it’s Verizon’s turn.

[More]

Sapurah Lashari

Are Employee Student Loan Contributions The Next 401(K)?

Any help graduates can get when it comes to repaying their mountains of student loan debt is often welcome: from cities offering debt forgiveness to keep young adults in their areas to programs in which states will pay for portions of their education. Now, more employers are jumping on the assistance train by providing student loan payment contributions as part of their compensation plans.  [More]

The Consumerist Guide To Understanding Your Charter Cable Bill

The Consumerist Guide To Understanding Your Charter Cable Bill

When you sign up for telecom services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One cable company at a time, we’re using real customers’ bills to break it down. We’ve already looked at Comcast, TWC, and DirecTV, so now it’s Charter’s turn.

[More]

Want To Help Us With A Guide? Send Us Your Charter Bill!

Want To Help Us With A Guide? Send Us Your Charter Bill!

Hi there! Do you like our series on understanding your cable bills — featuring Comcast, TWC, and DirecTV — so far? We’re looking for help continuing it. If you are a Charter customer with a triple-play package, would you please consider sending us a copy of your bill to tips@consumerist.com to help with the next story? As always, we won’t publish any identifying information, but we need eyes on a few more bills to make sure we get this one right.

[More]

Ángel Raúl Ravelo Rodríguez

The Consumerist Guide To Understanding Your DirecTV Bill

When you sign up for telecommunications services — some combination of TV, broadband, and/or phone — you’re told you’ll pay something like $49 or $99 a month… and yet the price you actually pay can be as much as 40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One business at a time, we’re going to use real customers’ bills to break it down. We’ve already looked at Comcast and TWC. This time we’re switching it up a bit to have a look at satellite, and will be dissecting a bill from DirecTV.

[More]