Michael is buying his mother a new computer for Mother’s Day, because he’s a good son and she’s moving away soon. As long as he was buying a computer, he wanted to get some reward points from Best Buy on his credit card. Only he couldn’t. While the product page bragged of “free shipping,” Best Buy was not willing to ship the item. At all. [More]
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Study: Nearly Half Of U.S. Consumers Went To McDonald’s In March
By 5.2.13
A new study attempts to determine the businesses that American consumers visit most often. Not surprisingly, the list is dominated by places that sell food; and that McDonald’s was by far the most-visited business in the U.S. [More]
What Are America’s Most Damaged Brands Right Now?
By 4.26.13
How mighty brands fall. Bad leadership, bad planning, a run of bad products: any of these can damage a brand in a short amount of time, and it can take years to recover: if, indeed, the brand recovers at all. What brands are the most battered in the United States right now? 24/7 Wall Street rounded them up, based on which publicly-traded major companies are currently dealing with aggressive competition, reputation disasters, and a lack of direction. [More]
I May Or May Not Have Preordered Samsung Galaxy S4 From Best Buy
By 4.18.13
Trevor might be getting a Samsung Galaxy S4. He might not. His order went through fine the first time, but it turned out that he made an error, and had asked for the wrong phone number to be upgraded. Oops. He called to cancel the order, but didn’t have a credit card handy to place a new one. That is how his saga began. A saga of trying to place a preorder that Best Buy apparently doesn’t want to accept. [More]
In-Store-Only Digital Downloads Are Not The Way To Get People Flocking Inside Best Buy
By 4.10.13
For brick-and-mortar retailers, getting customers to walk into their stores has always been a challenge. Today, it’s even more so. But the secret to success in the third decade of the e-commerce era probably isn’t making digital downloads “In-Store Purchase Only.””I wanted to buy some Microsoft points for Xbox…..ummm, I’m not quite sure I understand this one Best Buy,” reader Aaron writes. “Digital Download in-store?” [More]
Samsung Mini-Stores Coming To A Best Buy Near You
By 4.4.13
One day after Best Buy announced it was pulling the plug on its Geek Squad experiment with Target, comes news that the electronics retailer is partnering with another big brand. [More]
Geek Squad Too Geeky For Target?
By 4.3.13
Back in October, we told you about Best Buy and Target experimenting with putting Geek Squad dorks behind the counter at a handful of Target stores. Shock horror, this didn’t really shake things up at either retailer, so they have decided to just go their separate ways and then maybe occasionally say hi in the hallway between class before eventually deciding it’s easier to just pretend they never went on those couple of awkward dates. [More]
Presenting Best Buy And The Case Of The Phone That Vanished For 3 Months
By 3.29.13
November, 2012. Seems like it was only last year. So much has happened since then that it’s hard to remember exactly how this whole mess got started. And like a lot of cases involving a runaway cellphone, it didn’t strike anyone as such a big deal back then. Boy were they mistaken. [More]
Hey Kids… This Mystery Shopper Report Tells You Which Stores Will Probably Sell You R-Rated Movies & Games
By 3.25.13
When I was an adolescent, my friends and I had to rely on word-of-mouth about which stores would look the other way when it came to movie ratings and parental advisory warnings on music. But kids today, they have the benefit of the Federal Trade Commission, which periodically looks at how strict various businesses are about sticking to these ratings systems. [More]
Worst Company In America Round 1: Best Buy Vs. Walmart
March 19, 2013
The first-round fisticuffs continue with today’s centerpiece bout that pits two big-box boxers to a fight to the death, all for the bloodthirsty enjoyment of WCIA fans around the world. [More]
Sears Takes Issue With Best Buy’s Same-Day In-Store Pickup Claim
By 3.11.13
When we recently spoke with a Best Buy executive about what could set it apart from its competitors, he talked about the ability to order online and pick up in-store the same day, saying “You can’t do that from anybody else.” The folks at Sears would like to disagree. [More]
Best Buy VP Tells Consumerist Why He Thinks The Company Can Still Compete
By 3.8.13
It’s been nearly a year since brash Best Buy CEO Brian Dunn stepped down amid a cloud of scandal. In the months that followed, the company’s stock price sunk, its founder and chairman Richard Schulze exited, then attempted unsuccessfully to buy the company back, and a French guy from the hospitality industry is now in charge of righting the ship. Can it be done? [More]
Best Buy Founder Won’t Be Buying Company Back
By 3.1.13
Yesterday was the deadline for Best Buy founder Richard Schulze to convince the company’s board to consider his deal to buy the retailer back from shareholders, and according to reports, Best Buy will be moving on without Schulze, for now at least. [More]
Best Buy To Cut 400 Jobs, But No Store Closures Right Now
By 2.26.13
With only days to go until company founder Richard Schulze makes his case to the board for buying the company back, Best Buy’s new-ish CEO Hubert Joly is moving full-steam-ahead with his plan to restructure the company, announcing that 400 employees will soon no longer be employees. [More]
Best Buy Founder Might Be Retreating From Plan To Buy Company Back
By 2.14.13
Since stepping down as chairman of the board of Best Buy last year, company founder Richard Schulze has been trying to rally investors in an effort to buy the company back from shareholders. But a new report claims that Schulze is now considering a more modest plan. [More]
Best Buy Gives Up On “No Customer Service E-Mail” Experiment After Only 6 Weeks
By 2.1.13 — Updated: 2.4.13
Perhaps Best Buy was just in a frustrated, overworked mood because of all the holiday shoppers (who were buying stuff on Amazon) when it decided in December to remove the option of contacting customer service by e-mail. Because that contact info has magically re-appeared on BestBuy.com. [More]
Best Buy & Future Shop Suddenly Shut Down A Bunch Of Canadian Stores Today
By 1.31.13
UPDATE: Best Buy Canada has posted a list of Best Buy and Future Shop stores that are closing in Canada. [More]
