Tell us if this sounds familiar: Best Buy has a program that will send tech-savvy staffers to your house to troubleshoot issues with your electronics (while also trying to upsell you on new products). It’s a service model the retailer has been pushing for more than a decade through its Geek Squad and Magnolia brands, but it’s getting yet another makeover in a new pilot program.
Remain calm, investors, shoppers, and employees of Best Buy. Okay, yes, Best Buy CEO Hubert Joly sold half of the shares in the company that he owns that are vested and that he’s legally allowed to sell, but that’s just about his personal investment choices, not meant as a statement about the future of the company. Hey, why is the stock price falling? [More]
Over the last few years, Best Buy has taken the internet’s snide jokes about using its stores as an Amazon showroom, listened to them, and then stubbornly refused to go out of business. Best Buy calls its results this quarter “better than expected,” which is true, but their continuing existence is also “better than expected.” It’s the last national big-box electronics retailer standing, with $39.5 billion in revenue during the fiscal year that ended in January 2016 and growing online sales. [More]
If you exhaust all the money on a prepaid debit card and have no intention of refilling it, your tendency is probably to simply discard the piece of plastic and move on with your life. But you may want to hold on to that card for a while, lest you have to jump through hoops if you return the purchase. [More]
Oculus began accepting pre-orders for their Rift virtual reality headsets back in January, but not everyone who ordered early has their device yet. Those customers will probably be disappointed to hear that Oculus is going ahead with its retail strategy. Some devices will be available for retail sale at Microsoft stores and from Amazon on Friday, May 6, and available for special demos and for sale at a few Best Buy locations on Saturday, May 7. [More]
Volkswagen Beetles? That’s so last decade, at least where Best Buy’s Geek Squad is concerned: the tech support service is trading in the retro, kitschy appeal of the VW Beetle for the environmentally-friendly Toyota Prius. [More]
Allowing third-party sellers to sell on an e-commerce site can instantly expand a retailer’s online offerings without the retailer having to invest in more merchandise, but can also confuse shoppers who want to return their merchandise. After 5 years, Best Buy is shutting down its third-party marketplace today, citing shopper confusion and a decision to invest in other parts of the business as their main reasons. [More]
Some of our readers experience a modern moral dilemma: they order an item online, and multiple duplicates of that item appear on their doorstep. The retailer makes no attempt to collect the extra items, and sometimes doesn’t want to bother with getting them back. Two of our readers have experienced this recently: one changed a TV order and received an extra by mistake, and the other ordered knife and received 99 extra. That is not a typo. [More]
Best Buy’s Geek Squad is setting up an outpost in an unexpected location. They’re deploying tech support teams to the airport nearest Best Buy headquarters, Minneapolis-St. Paul International, to help travelers with their electronics, provide a free charging station and computers for public user, give away gadget prizes, and of course to promote their brand to thousands of people of people who travel to, from, or through the airport. [More]
When it comes to competing in the mobile payment arena, Samsung has a plan to convince customers to pay for stuff with its technology: the company is offering up free gift cards to people who sign up for Samsung Pay.
To make consumers want a gadget and not-so-subtly hint that they would really like that item as a gift this year, that gift has to be very innovative. Since what’s on the market are simply upgraded versions of the items that people already have, there aren’t any hot technology items like the Great Netbook Craze of half a decade ago. That’s why big-box tech stores are predicting sort of a glum holiday season. [More]
Last-minute holiday shopping just got a bit easier for some Californians who simply forget to grab a gift for your electronics-loving family and friends: Best Buy is testing same-day delivery. [More]
Sometimes it’s just easier to bypass the hustle and bustle of the local mall and do all your holiday shopping from the comfort of your own home. One big problem with that: the sometimes costly shipping fees. Best Buy is hoping free shipping turns into more online sales this year. [More]
In an era where retail is increasingly moving online, some shoppers still prefer to deal with actual human beings when they go to the store. But the folks at Best Buy believe that some in-store customer service tasks may be best done by automatons. [More]
Could Best Buy be the new one-stop shop for all your mobile service needs? That seems to be goal of the electronics retailer as it continues the expansion of its store-within-a-store concept by adding dedicated Verizon and AT&T showcases in its U.S. stores.