Allowing third-party sellers to sell on an e-commerce site can instantly expand a retailer’s online offerings without the retailer having to invest in more merchandise, but can also confuse shoppers who want to return their merchandise. After 5 years, Best Buy is shutting down its third-party marketplace today, citing shopper confusion and a decision to invest in other parts of the business as their main reasons. [More]
Some of our readers experience a modern moral dilemma: they order an item online, and multiple duplicates of that item appear on their doorstep. The retailer makes no attempt to collect the extra items, and sometimes doesn’t want to bother with getting them back. Two of our readers have experienced this recently: one changed a TV order and received an extra by mistake, and the other ordered knife and received 99 extra. That is not a typo. [More]
Best Buy’s Geek Squad is setting up an outpost in an unexpected location. They’re deploying tech support teams to the airport nearest Best Buy headquarters, Minneapolis-St. Paul International, to help travelers with their electronics, provide a free charging station and computers for public user, give away gadget prizes, and of course to promote their brand to thousands of people of people who travel to, from, or through the airport. [More]
When it comes to competing in the mobile payment arena, Samsung has a plan to convince customers to pay for stuff with its technology: the company is offering up free gift cards to people who sign up for Samsung Pay.
To make consumers want a gadget and not-so-subtly hint that they would really like that item as a gift this year, that gift has to be very innovative. Since what’s on the market are simply upgraded versions of the items that people already have, there aren’t any hot technology items like the Great Netbook Craze of half a decade ago. That’s why big-box tech stores are predicting sort of a glum holiday season. [More]
Last-minute holiday shopping just got a bit easier for some Californians who simply forget to grab a gift for your electronics-loving family and friends: Best Buy is testing same-day delivery. [More]
Sometimes it’s just easier to bypass the hustle and bustle of the local mall and do all your holiday shopping from the comfort of your own home. One big problem with that: the sometimes costly shipping fees. Best Buy is hoping free shipping turns into more online sales this year. [More]
In an era where retail is increasingly moving online, some shoppers still prefer to deal with actual human beings when they go to the store. But the folks at Best Buy believe that some in-store customer service tasks may be best done by automatons. [More]
Could Best Buy be the new one-stop shop for all your mobile service needs? That seems to be goal of the electronics retailer as it continues the expansion of its store-within-a-store concept by adding dedicated Verizon and AT&T showcases in its U.S. stores.
Shoppers heading to Macy’s generally plan to update the items hanging in their closets, not the electronics littering their living rooms. But that could soon be changing, as the department store plans to house Best Buy outlets in several locations starting this fall. [More]
When looking for the best deal on electronics consumers used to flock to a little chain called Best Buy, but over time Amazon – with the growing convenience of shopping from home, speedy deliveries and discounts – has crowded into the electronic store’s customer pool. Now, after years of playing catchup, it appears that Best Buy has closed the pricing gap with its online rival. [More]
We don’t cheer on the demise of companies here at Consumerist: when a company appears on this site repeatedly, it’s because we want them to be better. Best Buy used to be a frequent subject of posts here, but now they aren’t. Americans haven’t all abandoned the retailer: it’s actually doing well, with its mini-store concept paying off. What’s coming up soon for the company? More Apple mini-stores. [More]
It turns out that our post yesterday about the pricing error at Best Buy wasn’t quite accurate. When the retailer’s site offered $200 gift cards for $15, lots of people hopped on this particular bandwagon and ordered them. However, a tipster reports that some cards shipped out before best Buy caught the error. Some shipped out…and they aren’t worth $200. Well played, Best Buy. [More]
Late last night, Best Buy posted what seemed like the greatest Black Friday in July deal ever: a $200 gift card for only $15. This was an obvious pricing error, but humans are humans, and people were willing to put up with an Isaac Mizrahi-designed floral gift card if it meant that they would get $185 in free money. Fortunately for Best Buy, they corrected the pricing error after only a few hours. [More]
More than 10 years ago, when Gmail was first born, Jeff signed up early enough that he was able to snag [nickname]@gmail.com as his address. As years passed, this seems like less of a coup: it seems that people who shop at Best Buy love using this address as a throwaway. [More]