The results of today’s benchmark test to see how long it takes banks’ live humans to pick up the phone.
banks
UPDATE: Requiring Minimum Credit Card Purchases is a Violation
By 4.19.06
We’re scratching our heads and going in circles and starting to get dizzy.
Consumers Think Online Banking Sucks
By 4.18.06
Banks are continuing to feel the sting of their own cyber-incompetence. After much publicized security breaches like the Citibank scandal, more and more customers are moving away from online banking due to fears of identity theft. The growth of online banking as an industry in 2005 was only 3.1%, sharply down from the growth of previous years.
Time to Human, Banks, Day 1
By 4.17.06
We’ll be calling up the banks this week to see who’s the quickest at having a human pick up the phone.
UPDATE: Commerce Bank: Liar, Pants Ablaze
By 4.7.06
Yesterday, B.L. Ochman sent in complaint about going into Commerce bank, seeing a sign that said, “Deposit ’til 6. Next Day Availability.” At 4 p.m. she approached a teller with a deposit. The teller said, “Just so you know, I’m working on tomorrow, so this won’t be credited today.” Hello, disconnect!
Morning News Roundup: Pigs O’er Manhattan Edition
By 4.7.06
Commerce Bank: Liar, Pants Ablaze
By 4.6.06
B.L. Ochman is crying foul over a sign up at every New York Commerce bank (pictured). She says it’s deceptive marketing and she’s got the story to prove it:
University of Phoenix and Chase/Bank One Lose $828
By 3.31.06
What do you do when the University of Phoenix, your credit card company, and now-conjoined entity of Chase/Bank One can’t figure out where your $828 tuition refund went? We have no idea, and neither does reader Stefan M. But writing us is probably a pretty decent start.
Citi Thinks Diseases are Comedy Gold
By 3.27.06
The unintentional comedy of the context ad bots strikes again.
