Whenever we talk about recording customer service calls, someone always chimes in about wiretap laws. While far from being lawyers, we think it’s okay and here’s why.
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HOWTO: Record Phone Calls
By 8.4.06
This may not be the best or the cheapest way, but this is how we record our customer service calls, without ever going to Radio Shack.
Cancel Verzion By Moving to Cambodia
By 8.1.06
UPDATE: We don’t mean to say that you should actually lie to your cellphone provider and do this. In the interest of following up on advice we previously posted, which also appeared in Wired, we wanted to see if this worked. So we gave it a shot.
PayPal Hates Hookers and The Men Who Love Them
By 7.31.06
Mark Perkel likes hookers. Hey, who doesn’t? Other than Paypal, that is.
Boiler Room Made Flesh
By 6.13.06
So, we put out the call for something as good as the AOL cancel call. Mark steps up with a link to his buddy Aaron’s site who hosts a call between himself and a Boiler Room type crapola stock seller, Josh.
Thanks for Nothin’, George Washington
By 5.13.06
The amusing result of when a student calls the GW University mail center to commend them on delivering his package one month after they received it into their system.
Apple Powerbook Audio Flaw: One Month and Counting
By 1.26.06
Owners of the last generation of ‘high-resolution’ Apple Powerbooks are reporting major audio issues that cause an echo or looping effect to occur when playing sound. That’s a real problem for a platform used heavily by musicians and video artists, so one would expect Apple to fix the problem as soon as possible.
Sony Makes Buying Replacement Parts Expensive and Difficult
By 1.6.06
Hilary G. writes:
My friends & I really like the Sony Fontopia headphones. The earbuds are soft & comfortable, and block outside noise well enough that you may listen at a civilized, Pete Townshend-sanctioned volume. They come with 4 removable earbuds, a pair each of small & medium. However, no matter how hard I try to be careful, eventually my headphones will wind up at the bottom of my bag with heavy junk thrown on top of them, or they’ll get caught on my coat collar, or a dog will chew on them, and with these headphones that means the earbud will get pulled off. And once they’re off, man those little suckers are hard to find.
