As you all know, AT&T is currently fighting a class action lawsuit leveled against it by the Electronic Frontiers Foundation, claiming that AT&T has been working with the Bush Administration to secretly spy on millions of Americans without warrants.
at&t
Nextel Wins as Cellphone Company With Fastest Telephone Customer Service
By 4.10.06
Here’s the results of our week-long look into how long it takes humans at various cellphone companies to pick up the phone. Sprint was dead last and an old-school Nextel support line, first. Verizon and T-Mobile trailed not far behind.
Time to Human, Mobiles, Day 5
By 4.7.06
Only two more days to go in this week’s look at how long it takes a human at various mobile phone companies to pick up.
Morning News Roundup: Pigs O’er Manhattan Edition
By 4.7.06
Verizon on Net Neutrality: “Trust Us.”
By 4.7.06
With the depressing defeat of the Net Neutrality bill before the House Telecom and Internet subcommittee yesterday, many Internet users are getting a bit nervous. Are we on the precipitous edge of one of those nefarious slippery slopes people are always talking about? Will common sense prevail? If it doesn’t, can we trust providers like Verizon and AT&T to not cripple the Internet?
Time to Human, Mobiles, Day 4
By 4.6.06
Today’s results in our week long trial to see how long it takes mobile phone carrier’s humans to pick up on the customer service line.
Time to Human, Cell Phone Companies Day 3
By 4.5.06
All the mobile phone carriers performed very well today.
How Long to Get a Human?
By 4.4.06
Here’s how long it’s taking to reach a human at various mobile phone carrier customer service lines today.
How Long Does it Take to Get a Human?
By 4.3.06
In the wake of purple ribbons, zombies and looking up words in the dictionary, we thought we might want to try something resembling journalism. To that end, we’ve started the Time to Human project.
AT&T Billing Can’t Find Man’s $475
By 3.28.06
- “Today, I got a call from AT&T’s billing department. The lady wanted to know when I was going to pay the past due amount of $477.82. I paid this, I responded. She begged to differ.
AT&T Overcharging Soldiers in Iraq… Because it Can
By 3.10.06
Allegations have arisen that AT&T is abusing its power as a monopoly provider in US soldier’s PBXs in Iraq to block 1-800 numbers needed to use non-AT&T calling cards.
AT&T and Cingular Down?
By 3.7.06
Fewer bars in fewer places. According to unconfirmed reports out of New York City, AT&T/Cingular wireless service has been down for 2-3 hours, as of 12:50 PM EST.
AT&T and Verizon CEOs Whine to Congress
By 2.16.06
We love whiny CEOs here at the Consumerist. There’s something special about men with net worths greater than most small nations complaining to Congress about unfairness that tickles our irony receptors. In this case, Ed Whitacre, CEO of AT&T (pictured) and Ivan Seidenberg, CEO of Verizon Communications, traveled to the Capitol to bitch about the regulatory barriers-to-entry that telephone companies have when trying to get into the video delivery business—a business obviously dominated by cable companies.
More AT&T Wireless Customers Boned by Cingular
By 1.11.06
Since first we spoke of troubles with Cingular, many of you have taken the time to write us with your own stories—especially stories about the troubles since the Cingular and AT&T Wireless merger.
