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AT&T Penalized $7.75 Million For Allowing Scammers To Charge Bogus “Directory Assistance Service” Fees

Nearly two years after AT&T was hit with a $105 million settlement over bill-cramming — the practice of letting third parties place questionable or false charges on customers’ phone bills — the Federal Communications Commission says the company has agreed to pay another $7.5 million to close the book on additional cramming accusations involving a bogus directory assistance service. [More]

Former JCPenney CEO Now Hand-Delivering Phones For AT&T

Former JCPenney CEO Now Hand-Delivering Phones For AT&T

The last thing you would expect the former CEO of a major department store to do is deliver mobile phones to customers’ homes, but that’s exactly what a new company from former JCPenney CEO Ron Johnson is doing for AT&T. [More]

Discrete_Photography

Charter, Comcast, AT&T Really Want To Stall Chance Of Competition From Google Fiber

Consumers really like Google Fiber. Or, at the very least, they like the idea of Google Fiber: when the company says it’s considering bringing its super-speedy internet service to town, prospective subscribers happily sign up and towns do what they need to do to make themselves attractive to the business. And that sits very, very poorly with the companies that are already in town and don’t want to deal with a pesky thing like competition.

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Mike Mozart

AT&T Tweaks Uverse Data Caps (Again), Will Still Charge You $30 For Unlimited Data

If it seems like this is the season when every ISP out there is messing with its data caps, well, that’s because it is. Up today: AT&T, with its second shift in data cap policy in the last six months.

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FCC Wants AT&T To Pay $170,000 For Overcharging Florida Schools

Commercial-grade phone service is expensive, so there’s a program that helps schools afford it. There are rules about what phone companies, like AT&T, can and can’t charge the schools that apply through that program. And the FCC now says that not only did AT&T not follow those rules, but also it charged two school districts the highest rates in the entire state to keep their phone lines connected.

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AT&T CEO Says He Will Head Up Anti-Robocall “Strike Force”

AT&T CEO Says He Will Head Up Anti-Robocall “Strike Force”

HerArt She Loves

FCC To Phone Companies: Offer Free Robocall Blockers To Customers

Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]

frankieleon

CenturyLink Joins AT&T, Comcast In Charging You For Going Over Your Data Cap

We know that home broadband carriers want to horn in on all that sweet wireless money, but we do wish they wouldn’t do it by creating more data caps and then charging you overage fees to exceed them. And yet that’s what one provider after another seems determined to do.

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Ben Roffelsen Photography

What The Heck Is 5G Anyway, And Why Does It Matter?

Wireless companies like to throw around a lot of swanky-sounding terms to get you interested in their goods. The new hotness on everyone’s lips is 5G, which does not in fact exist yet. But it will, and the FCC today is going to vote on a proposal that will have a lot to do with getting it off the ground. So here’s everything you need to know about the future of your phone.

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AT&T Now Testing Drones As Flying LTE Antennae

AT&T (though they did not approve the "Endor" text).

When wireless companies prepare to handle huge events — like the upcoming political conventions and the recent papal visit to Philadelphia — they roll out mobile cell towers and sometimes make permanent infrastructure upgrades to deal with the increased data use. Now AT&T is testing out whether it can use aerial drones to bolster LTE service in these situations. [More]

AT&T Says It Hates Robocalls Too; Still Not Giving Most Customers A Way To Block Them

Mike Mozart

AT&T CEO Randall “Dandy Randy” Stephenson has inaccurately claimed that his company can’t proactively block robocalls because it first needs permission from the FCC, and AT&T employees have more than a dozen different — sometimes bizarre — explanations for why the telecom giant has done nothing to rein in these unwanted, pre-recorded and auto-dialed calls. Now AT&T is claiming it is “working hard” to solve the problem, but that hard work does not involve providing a method for most customers to actually block these unwanted calls. [More]

14 Excuses AT&T Gave Customers For Not Blocking Robocalls

jetsetpress

A few weeks back, AT&T CEO Randall Stephenson inaccurately claimed that his company can’t offer free robocall-blocking technology because it needs permission from the FCC first. With that explanation debunked, a number of AT&T customers tried to give Darth Randy their permission to install these call-blocking services. As you might expect, the responses from AT&T were a mixed bag of fictions and excuses. [More]

afagen

Net Neutrality Survives For Today, But The Legal Battle Is Far From Over

The metaphorical ink on today’s mammoth 184-page ruling upholding net neutrality was barely even dry before everyone with a stake in the matter came out swinging with statements. And while the decision earned praise from consumer advocates and some lawmakers, the telecom industry has vowed to continue the fight.

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Google Fiber Might Take Broadband Battle To AT&T’s Home Turf

Google Fiber Might Take Broadband Battle To AT&T’s Home Turf

While Google Fiber is going up against AT&T in a number of markets — including Kansas City, Austin, and Atlanta — it has yet to venture into the Death Star’s home turf of Dallas. However, this morning Google announced that Dallas has been added to the list of possible Fiber markets. [More]

Morton Fox

Verizon, AT&T Poised To Battle It Out For Yahoo

Earlier this month, Verizon — fresh off its acquisition of AOL — tried to cement its reputation as a collector of ’90s web relics with a reported $3 billion bid for Yahoo’s core internet business. Now it looks like Big Red has competition from AT&T. [More]

Citi Is Suing AT&T Over The Word “Thanks”

Citi Is Suing AT&T Over The Word “Thanks”

Last week, AT&T launched a new loyalty program dubbed AT&T Thanks, offering rewards to customers, especially those who bundle together wireless and pay-TV services from the company. This morning, Citi fired back at the Death Star, alleging that AT&T is stomping all over Citi’s “ThankYou” trademark. [More]

Mike Mozart

T-Mobile’s New Customer Reward Program Includes Free T-Mobile Stock

It’s not just AT&T that’s decided the way to a customer’s heart is through free stuff. As of today T-Mobile is joining the club, with give-aways ranging from pizza to company stock. Yes, literal shares of the business.

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Chris Thomas From DirecTV Moved To AT&T, Still Sends Ads Disguised As Greeting Cards

Chris Thomas From DirecTV Moved To AT&T, Still Sends Ads Disguised As Greeting Cards

Have you received a card from your favorite cousin Chris Thomas lately? All humans are cousins if you go back far enough, after all, and Chris is the public face of DirecTV convincing customers to open mail by disguising it as a greeting card, or some kind of personal mail that you’d actually want to open. [More]