Reader S knows his stuff when it comes to his rights as an airline passenger. He was flying on American Airlines (AA) and takeoff was delayed. AA said it was because of thunderstorms in Dallas. He called a friend in Dallas and they said “there isn’t a cloud in the sky.” AA later revealed the flight was actually delayed because they were waiting for a fax. It’s understandable why AA lied. Since this was something they had control over, it meant they owed several things to the delayed passengers. By lying and saying it was due to the weather, they could escape their obligation. The flight finally took off but reader S missed his connection and had to stay overnight in a hotel, a hotel room that American should have paid for. Inside, the letter S executive email carpet bombed after two customer service reps refused to listen to his story on the phone and an online form sent back a robotic received reply with no real results.
atlanta
Holiday Travel Season Off To A Rough Start
Technical problems, fog, rain and other weather issues are already causing delays at several airports says USAToday.
Progressive Says Lying Its Way Into Church Support Group To Dig Up Lawsuit Dirt Was "Reasonable"
Remember how Progressive got caught infiltrating a church support group and secretly recording it in hopes of discrediting two of its members involved in an insurance claim? And then their CEO posted a public apology, calling the incident “apalling?” Well, now, in defending itself against the lawsuit filed by the people whose privacy was breached, Progressive is calling its actions “reasonable.” Progressive must be some kind of special alchemist to brew a concoction both “appalling” and “reasonable” at the same time.
Reach Georgia Power Executive Customer Service
Michael Garrett (pictured)- CEO – Georgia Power – 404-506-7733 (Mickey’s boss)
Progressive Insurance Lies Its Way Into Church Support Group To Dig Up Lawsuit Dirt
Just when you thought insurance companies couldn’t get any sleazier, Progressive Insurance got caught sending private eyes to infiltrate and secretly record an Atlanta area church support group in hopes of digging up dirt to discredit a church couple involved in a car accident lawsuit, the Atlanta Journal-Constitution reports.
Best Buy Calls 911 On Customer Asking For Refund
Best Buy calls 911 after Consumerist reader RJH asks for a refund on a nonworking Tony Bennet CD.
New ATM Increases Reader’s Likelihood Of Being Riddled With Bullets
Garth used to be able to jump out of his car and deposit his checks in under a minute. That changed when his Bank of America installed a new ATM.
Welcome to The Butter Trough!
In a delicious confluence of form and function, The Butter Trough of Atlanta, GA is the world’s first fully advertising supported restaurant.
UPDATE: Bally’s Tele-Customer Service Blows
After his complaint appeared here on The Consumerist, Garth reports his ongoing issue with Bally’s double-billing him got fixed up ship-shape.
Bally’s Tele-Customer Service Blows
Garth writes in complaining about his workout join. They’re triple-billing him, he says. Not only that, they seem to be actually messing with his mind when he tries to remedy the situation through the telephone customer service: 20 minute holds, inane music and telling him to fax his bank records in to numbers that aren’t even valid fax lines.
Delta’s Carpet Doesn’t Match Its Drapes, Settles For a Brazillian
Things have gotten really bad for Delta lately. Not only are they asking employees to volunteer to clean their airplanes, but, perhaps more damning, their aircraft are reportedly suffering from interior decoration failures. You know an airline is in straits most dire when they can’t even afford good drapery, without which, steerage class passengers are treated to full-frontal views of the world of delights and splendor that is first class. Bucky Turco was one such plebe and, armed with camera, documented the horror story.
Yet Another Comcast Customer Burned
Comcast, why is your scheduling system made out of peanut-butter and bits of baling wire?
