Remember how Progressive got caught infiltrating a church support group and secretly recording it in hopes of discrediting two of its members involved in an insurance claim? And then their CEO posted a public apology, calling the incident “apalling?” Well, now, in defending itself against the lawsuit filed by the people whose privacy was breached, Progressive is calling its actions “reasonable.” Progressive must be some kind of special alchemist to brew a concoction both “appalling” and “reasonable” at the same time.

Progressive now says its spying was ‘reasonable’ [Atlanta-Journal Constitution] (Thanks to Christopher!)
(Photo: The Master Shake Signal)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.