While finishing any marathon is a feat worthy of a high-five, it’s not a good idea to sound like you’re making light of a terrorist attack that left three dead and hundreds injured. [More]
In the week since United Airlines made headlines when a ticketed passenger was aggressively hauled off his flight, the company has updated its crew travel policies to ensure passengers won’t get booted and compensated all travelers on the fateful fight. Now, the airline’s CEO says no employees will be fired over the incident. [More]
Most stories we write about unhappy customers returning to the scene of their displeasure end badly — sometimes burn-down-the-building, drive-your-car-into-the-restaurant badly. So we’re relieved to bring you a tale of an angry Starbucks customer who came back to the coffee shop to apologize and compensate the barista she felt she’d wronged. [More]
There are travel hiccups that keep passengers from getting to their destination by a few hours. And then there are ordeals that keep people in limbo for days. Case in point: a Southwest Airlines flight from the Dominican Republic to Atlanta that turned into a three-day real life nightmare. [More]
Do you remember when your mom made you apologize to your brother for being mean and you just repeated what she said word-for-word? Did you actually mean any of it? No, didn’t think so. That appears to be the same case with a mock-up of the ad tobacco companies may use to apologize to consumers for hiding the dangers of tobacco. [More]
No more $7 million penthouse. Today was Madoff’s first full day at the Metropolitan Correction Center, where he’ll be spending some quality time while awaiting sentencing. ABCNews has some insights about the facility and its amenities.
General Motors took out an advertisement apologizing for “disappointing” consumers on Monday, asking your forgiveness for years of incompetance. Do you forgive them?
After WCVB in Boston did an investigation into Sears’ awful, awful customer service record when it comes to installation and repair of appliances (a category in which they used to excel), Sears has now apologized to its Boston customers.
We hope that apology comes with a check. —MEGHANN MARCO
From Brownlee’s neck of the woods — Dublin, Ireland’s industrial metropolis — we saw this article on issuing a good apology. Although primarily aimed at apologies issued by politicians, it should be taken as gospel by the hand waving, “We Understand Your Concern” PR gorgons we so actively loathe. We won’t sully Tom Savage’s points with any more forward commentary. Check it out: