While many travelers experience a minor annoyance during their trip, one American Airlines passenger was left helpless, without her medication or anyone to assist her when she was bumped from a flight, only to be booked into and charged for a first class seat. Now the airline can’t be bothered to respond. [More]
american airlines
American Strands Wheelchair-Using Passenger Without Meds, Charges Her For First Class Seat
By 8.26.13
American Airlines Flight Attendant Trainee Charged With Making Bomb Threats To United Airlines
By 8.21.13
A Texas man training to be a flight attendant for American Airlines was arrested and charged with making fake bomb threats to United Airlines, not just once or twice, but an astounding eight times. [More]
Past Statements About Moneymaking Mergers Returning To Bite Airline Execs In The Behind
By 8.14.13
It appears that the Department of Justice has been doing its research and is pulling a bit of a “Remember when you said that thing about mergers hiking airline fares?” in its lawsuit seeking to block them merger of American Airlines and US Airways. Included in the 56-page lawsuit filed yesterday are quotes from internal emails as well as comments made in public by the airlines’ top executives touting the fact that past mergers have led to raised fares and more fees passengers have no choice but to pay. [More]
DOJ Stands Up At Wedding Of American Airlines & US Airways Yelling “I Object!”
By 8.13.13
It’s been a long wait for lovebirds American Airlines and US Airways, and we’re basically at the point where the betrothed couple is standing up in front of friends and family, waiting to see if anyone will heed the call of the officiant asking if there’s any reason these two shouldn’t be wed. Enter the United States Justice Department, arriving at the ceremony in a way more timely manner than [SPOILER ALERT] Dustin Hoffman in The Graduate but still just as opposed to the nuptials. [More]
American Airlines Says Flight Attendants Shouldn’t Tell Nursing Moms To Cover Up, But Vague Policy Results In Confusion
By 8.7.13
Yesterday, we told you about the semi-apology letter from American Airlines to a nursing mother who said she was treated rudely by a flight attendant while trying to feed her 5-month-old during a recent flight. At the time, we weren’t sure if the “cover it up” sentiment stated in the airline’s response to the mom was company policy or just a rep misstating the policy. Now we have a better idea. [More]
American Airlines’ Apology To Nursing Mom Only Ends Up Making Situation Worse
By 8.6.13
In a situation where a simple apology would have really helped, American Airlines went a few steps too far in its apology letter to a mother who claimed she was hassled by a flight attendant for nursing on the plane. [More]
Even Astrophysicists Can’t Figure Out How To Make Flight Boarding Process Less Nightmarish
By 7.31.13
There are some people out there who are just so freaking smart it’s almost shocking when even they can’t begin to understand the most frustrating things in life. Like the process of herding passengers onto an airplane, an operation that at its most basic includes putting one foot in front of the other and stowing bags. But it’s so dang complicated, even an astrophysicist says he can’t figure out how to make the boarding line a less awful experience. [More]
American Airlines Charges Me To Carry On Dogs, Gives Me Nowhere To Put Them
By 7.15.13
Rebekah’s problem with American Airlines is very simple. She paid them extra for the privilege of bringing a pet on board. Two, actually: dogs small enough to fit under the seat. She ended up in a row with no seat in front of it and nowhere to stash her dogs, because animals don’t like the overhead bin. [More]
American Airlines Flight Attendant Says She Didn’t Hide Pet Rat In Her Skivvies While On The Job
By 7.8.13
An American Airlines flight attendant is suing mad over accusations that she kept her pet rat snuggled in her underthings while in flight, saying in a lawsuit that suggestions otherwise by her coworkers has created a big old mess in her life. The 33-year veteran of the airline says accusations from her coworkers are “absurd” and “patently false.” Also? That sounds uncomfortable. [More]
Which Airlines Have The Most WiFi-Enabled Flights?
By 6.25.13
By now, most of us are used to having Internet access wherever we go, but a majority of flights by the major U.S. airlines still don’t offer in-flight WiFi access to passengers. And your likelihood of finding WiFi on a plane all depends on which airline you’re flying on that day. [More]
GAO: American-U.S. Airways Merger Will Reduce Competition
By 6.20.13
We’ve been following the proposed hook-up/merger of American Airlines and U.S. Airways for what seems like forever, but those two crazy kids aren’t out of the woods yet, so far as approvals go. And a new report by congressional watchdogs over at the Government Accountability Office could play a part in the Justice Department’s review of that marriage. It says if the companies smush themselves together, it’ll reduce competition in a whole lot of airports. [More]
American Airlines To Squeeze Even More Passengers Onto Planes
By 6.17.13
Things are about to get even cozier on 3/5 of American Airlines’ jets, as the carrier has announced it will be making squeezing in some additional coach seats on its Boeing 737 and MD-80 aircraft. [More]
American Airlines Now Allowing Travelers Without Carry-Ons To Board Earlier
By 5.17.13
Anyone who’s ever been part of that tense time during the boarding process knows how it goes: Everyone with roller bags eyes each other, trying to get a glimpse of their rivals’ boarding passes to see who’s going to board first, and thus, easily score overhead bin space. Meanwhile the duffel bag people are like, “No worries, I can smush.” But now, those traveling extra light will get boarding preference on American Airlines. [More]
Woman Booted From Flight Because No One Asked For Her Best Whitney Houston Impression
By 5.13.13
Just because the song “I Will Always Love” you (as written by Dolly Parton and sung by the late Whitney Houston) implies an unflagging dedication, belting it out on an airplane didn’t bring one passenger any love from an American Airlines flight crew. She was ejected from the plane for disrupting the flight, in part because she was warbling her karaoke-night best. [More]
American Airlines Apologizes To Mom Over Breast Pump Brouhaha
By 4.26.13
American Airlines is doing the apology two-step after learning that the mother of a young child was told by a flight attendant that she could not use her breast pump on board a recent flight to Chicago. [More]
Reservation System Snafu Prompts American Airlines To Temporarily Ground All Flights
By 4.16.13
It could be a tough travel day for American Airlines customers: An outage in its reservations system has prompted American to ground all flights, at least temporarily, until the company can get the dang thing up and running again. [More]
American Airlines Formally Files To Exit Bankruptcy So It Can Finally Marry US Airways
By 4.16.13
You know that feeling like you just can’t wait to get married, so that you can finally become the world’s largest airline, but there’s this whole bankruptcy thing in your way? Probably that’s not something you’ve been worrying about, but it has been on the mind of American Airlines’ parent company, AMR Corp. It filed formal plans to exit bankruptcy, bringing it one step closer to walking down the aisle with US Airways. [More]
Judge Tells Outgoing American Airlines CEO He’s Not Getting $20 Million Payout
By 4.12.13
A couple weeks back, the federal bankruptcy judge overseeing American Airlines’ attempts to get back to profitability approved the carrier’s merger with US Airways but held off on giving approval to a proposed $19.9 million payout to American CEO Tim Horton, who will be out of a job if the merger goes through. Last night, the judge finally got around to ruling on that matter, and it was probably a sad evening in the Horton house. [More]
