In a situation where a simple apology would have really helped, American Airlines went a few steps too far in its apology letter to a mother who claimed she was hassled by a flight attendant for nursing on the plane. [More]
In a situation where a simple apology would have really helped, American Airlines went a few steps too far in its apology letter to a mother who claimed she was hassled by a flight attendant for nursing on the plane. [More]
Part of 