hasan: flight is code-shared with United Airlines, CSR at United Airlines hung up on me
air canada
Air Canada Bills Passenger for Delaying Flight
By 9.22.06
Gus Fuentes is being billed $1,350 (Canadian) for being an ass onboard an Air Canada jet, before it took off from London for Toronto. His antics caused him to be kicked off the plane, and the airline sent him a bill for causing the flight to be delayed. While he vows to fight the Man and not pay, the Canadian Transportation Agency has already ruled that the airline was within its rights when it sent Gus the bill.
AirTran Wins, Midwest Loses in Fastest Telephone Customer Service
By 4.17.06
Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.
Time to Human, Airlines, Day 5
By 4.14.06
All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:
Time to Human, Airlines, Day 4
By 4.13.06
Midwest, while once again the loser, performed slightly better today.
Time to Human, Airlines, Day 3
By 4.12.06
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest’s hold line. We foil all the automated response system’s attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.
Time to Human, Airlines, Day 2
By 4.11.06
We’re calling the major airlines this week to see how long it takes them to pick up.
Time to Human, Airlines, Day 1
By 4.10.06
The statistics train keeps on rolling. We called up many major airlines this afternoon and here’s how long it took for them to pick up.
