Last summer, a consumer in Wisconsin filed a lawsuit against online retailer Accessory Outlet over what she called a bogus $250 fine the company imposed, claiming she breached the terms of sale when she threatened to have the charge canceled after the iPhone case she ordered never shipped. Today, a New York court sided with the consumer by granting a default judgement in the case, essentially agreeing that Accessory Outlet’s “terms of sale” and the debt it alleged the woman owed were void. [More]
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Proposed Law Would Ban Penalties For Negative Online Reviews
By 9.17.14
Days after California Governor Jerry Brown signed a new state law outlawing the practice of using non-disparagement clauses to penalize consumers who complain about business transactions, a few members of the U.S. House of Representatives have introduced a similar piece of legislation that would ban this questionable practice in all states. [More]
Complain All You Want, California! State Outlaws Silly Non-Disparagement Clauses
By 9.10.14
In the wake of lawsuits over online retailers that try to charge customers huge fees for allegedly violating “non-disparagement” clauses that prohibit customers from complaining about their transactions, lawmakers in California have approved a bill outlawing the ridiculous practice. [More]
Sketchy Online Retailer With $250 Fee For Complainers Is “Down For Maintenance”
By 8.29.14
For the last few days, we’ve been following the story of sketchy online retailer Accessory Outlet, which was recently sued over its bizarre policy of penalizing customers $250 for even threatening to publicly complain about a purchase or file a chargeback request with their credit card issuers. Then we revealed how the site was blatantly lying about its various customer service ratings, awards, and certifications. Now it looks like the site has been pulled down, if only temporarily. [More]
More Sketchiness Revealed About Retailer That Charges Customers $250 For Threatening To Complain
By 8.28.14
Yesterday we told you about Accessory Outlet, the online retailer that claims to be “the #1 Mobile Accessory wholesaler in the United States” but which also charges a $250 fine for customers who even make the threat of publicly complaining about a bad purchase or requesting a chargeback from their credit card company. We want to update you on some additional shady things we’ve learned since then. [More]
Online Retailer Will Fine You $250 If You Even Threaten To Complain About Purchase
By 8.27.14
If you were put off by KlearGear.com’s ridiculous “Non-Disparagement” fee, which penalizes customers for sharing their bad shopping experiences with the public, another online retailer is apparently trying to go one further, by not only banning customers from saying bad things online, but by also forbidding them from even bringing up the threat of a complaint or a credit card chargeback. [More]
