Domino’s Has To Pay Customer $910 For Pizza That Was Never Delivered

Image courtesy of terrypresley

It’s bad enough when you’re forced to wait an entire hour for pizza delivery — but can you imagine waiting 18 months for your food to show up? The horror.

It was worth the wait for one Australian man who sued the chain for breach of contract over a pizza he ordered and paid for but never received, The Daily Telegraph reports: a court heard his case on Wednesday, and when Domino’s didn’t show up or acknowledge the proceedings, the customer was awarded the case by default. The chain now has to pay him $1,203.27 Australian (about $910 U.S.) to cover his legal fees as well as refund his $37.35 ($28 or so U.S.) order.

Here’s how his tale of pizza woe went down: back in April 2015, the man ordered some food from his local Domino’s to celebrate a national holiday with his friends. The order of three pizzas, garlic bread, and soda never showed up, but the manager of the branch apologized and promised him a refund. He never got his pizza or his money back, he says, though he tried repeatedly to contact Domino’s, and despite the fact that he’s a shareholder in the company.

On the one-year anniversary of his undelivered pizza, the man — who happens to be a lawyer — decided he had “better go and initiate proceedings,” he told 3AW Radio.

He says he hasn’t gotten his money yet from Domino’s, even though he’s sent them the court order “a couple of times.” While Domino’s said it wasn’t aware of the proceedings, he claims he’s “kept them apprised at every step.”

A Domino’s spokesman told the Telegraph in a statement that the company is “disappointed and embarrassed to hear that we have let down a pizza-loving customer.”

“We can confirm we provided free pizza vouchers to our customer at the time of the incident but we clearly could have and should have done more,” adding, “We are working to make it up to him and have reached out to our customer this morning to make amends and to ensure he is not out of pocket for any expenses incurred.”

The spokesman confirmed this includes making the court-ordered payment, and a free lunch the chain sent to the man’s workplace.

As for why the man decided to take Domino’s to court for pizza? Pizza is serious business.

“I don’t like to be taken lightly, I suppose, in any of these kinds of matters,” he told the radio station. “It was a bit embarrassing having my friends there and no food to give them, so it was a bit of a personal insult. I just kept fighting. I’ve always been a battler.”

We salute you, pizza fighter.

Missing pizza delivery means $1200 bill for Domino’s [The Daily Telegraph]
Sydney lawyer awarded $1200 after Dominos failed to deliver his pizza [3AW Radio]

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.