Don’t Like Your Papa John’s Pizza? Tell The Company Why, And Get Another One For Free

What’s a pizza-loving person to do when the pie they ordered turns out to be a disappointment? After you’ve flung the offending pizza against the wall, that is? Papa John’s says it wants to turn those frowns upside down, by guaranteeing that customers will love their pizzas — and if not, they can get another one for free.

Papa John’s is touting its new “Quality Guarantee” initiative to “underscore its commitment to delivering quality pizzas to customers,” the chain says. Though it’s not expecting you to hate your food, of course.

“Papa John’s didn’t need a ‘Quality Guarantee’, but if we want to live by our commitment to provide ‘Better Ingredients and Better Pizza’ we have to be able to deliver,” said founder, chairman, and CEO of Papa John’s, John Schnatter.

Anyone who’s displeased with their food will have to tell Papa John’s why they’re unhappy in order to get a new pizza. Examples of unsatisfactory quality include: temperature (cold), undercooked/overcooked pizza, skimpy toppings, wrong pizza/toppings, and damaged pizza, Papa John’s terms and conditions state. The offer does not apply to any issues regarding delivery time, sides, drinks, or desserts.

Here’s how it works: Customers who ordered pizzas directly from Papa John’s can call the restaurant where their pizza was ordered within 30 minutes of the time of delivery or pickup to report their unsatisfactory pizzas, with their receipt available to reference order info.

If you picked the pizza up from the restaurant, you’ll have to go back to that same location with the unsatisfactory food. If you had your order delivered, the new pizza will arrive at the same location.

You also can’t eat more than two slices of the offending pizza if you want a new one, and Papa John’s reserves the right “to collect your original pizza order at the time you receive your replacement pizza.”