Walmart Tries Moving Greeters Back To The Entrance Image courtesy of (frankieleon)
The Wall Street Journal reports that in a few hundred stores, the retailer is experimenting with moving greeters back to the door. They’re also experimenting with a new job title that serves as a loss-prevention buddy to the greeter, if there is one. The asset protection customer specialists, or APCS, will wear yellow vests so they stand out from other employees, and will have the task of pre-scanning merchandise for returns before customers can proceed to the customer service desk.
While it may have seemed wasteful to post someone to stand at the door while stores were understocked and short-handed, the greeter position may have been a better theft deterrent than upper management thought.
“[P]eople started walking out the door with cartloads of stuff” after greeters were removed from their postings at the doors, one overnight stocker told the Wall Street Journal.
Wal-Mart Ushers ‘Greeters’ Back to the Front [Wall Street Journal]
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