It’s one thing to remain calm under pressure, but it’s another to have the wherewithal to take your sweet time double-bagging cigarettes during an armed robbery. A Salt Lake City smoke shop clerk has become an unwitting star this week, after her sister posted a video of her narrating the surveillance video from a robbery at her store over the weekend hit the Internet.

The clerk told local media she shot the video “That one time I was held at gunpoint” just to share with her sister, but since her sibling posted it to Reddit on Tuesday, it’s already gotten over 250K views. And for good reason — not only does she keep her cool as seen on the video even while the emergency police button is out of order (unbeknownst to her), but she displays excellent customer service in assisting the robber. All of this makes the narration pretty darn enjoyable.

Below, our favorite moments from one cool customer. And we don’t mean the robber.

1. Making light of the fact that her life was in danger at 0:35: “I just gave him the change drawer, he’s like, ‘Thanks! I’m gonna point my gun at you again, brrrrr!’ [makes growly noise]”

2. Going that extra big when ordered to load merchandise into a bag at 1:09: “Let me get you a couple grocery bags. Oh, want me to double bag that for ya? Here! I will put this bag inside that one. And he’s like, ‘Yeah! Double bag it. Double bag it, that’s the way to do it! Double bag it!’ ”

3. Engaging in pleasant small talk on the job at 2:10: “Here I am, talking to him, telling him a little bit about my business, what’s going on.”

4. Being totally over the whole thing at 3:10: “You can see at this point I’m kinda bored.”

5. Getting the customer’s order right at 3:47: “I’m like, ‘Here you go, here’s one pack of Camel’ — yeah, one pack of Camel, he’s veeeery specific, he wants the Menthol No. 9s.”

6. Ensuring customer doesn’t forget his ah, purchases at 4:09: “I hand him one more bag — ‘Here you go, you forgot this one, sir!'”

7. Reassuring viewers she’s not dead at 5:51: “And I’m still not back yet… Maybe I’m getting murdered? Nope. Here I am.”

She was able to get the suspect’s license plate, leading to his arrest and an alleged getaway car driver once the police arrived on the scene. And now she’s Internet famous.

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