The family of a New York man who died of a heart attack in a McDonald’s bathroom locked from the inside filed a lawsuit against the fast food company claiming workers failed to get the man help that might have saved his life.

The New York Post reports that the man’s family filed the $10 million lawsuit in Brooklyn Supreme Court Wednesday claiming the man didn’t receive CPR in time because workers were unable to figure out how to open the restroom door.

According to the lawsuit, the 67-year-old man was visiting the restaurant in June 2013 when he went to the restroom.

When he didn’t return after several minutes, his friends went to check on him, but got no response.

“[He] became ill and was caused to become trapped in the restroom not allowing help to get to him inside the restroom since the door was deadbolted from the inside,” the lawsuit states. “Because of the above mentioned condition on the premises, [the man] suffered fatal injuries.”

A lawyer for the family tells the Post that there was no way to unlock the door from the outside when the deadbolt lock was engaged and that employees of the restaurant were inept in helping during the emergency.

“They were saying, ‘There’s nothing we can do. What do you want us to do? We can’t get in,’” the man’s son tells the Post. “They were definitely no help, either the workers or the managers,”

Eventually, a bystander ran to a nearby fire station for help. Firefighters then arrived at the restaurant with equipment to force the door open, the Post reports.

However, by then a significant amount of time had passed and the man had already passed away.

The franchise for this McDonald’s location tells the Post that they are “deeply saddened by the loss of our guest, who visited our restaurant regularly.”

Man dies after heart attack inside locked McDonald’s bathroom: suit [The New York Post]

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