Earlier this week, we brought you the story of Conal, the former Comcast customer who says he was fired from his job at one of the nation’s biggest accounting firms after the cable company called his employer. Now that firm, PriceWaterhouseCoopers, is speaking out about the situation.
In a statement to Ars Technica, a rep for PwC explains that the company “terminated [Conal’s] employment after an internal investigation concluded that Mr. O’Rourke violated PwC’s ethical standards and practices, applicable to all of our people. The firm has explicit policies regarding employee conduct, we train our people in those policies, and we enforce them. Mr. O’Rourke’s violation of these policies was the sole reason for his termination.”
What continues to trouble us about this story is that neither Comcast nor PwC is providing specifics of what Conal allegedly said that was worthy of losing his job.
If Comcast has no issue with contacting a customer’s employer following an allegedly unpleasant complaint call, then surely it would be willing to at least provide the audio recording it claims to have of that call.
Failing that, a transcript would do, or even a detailed paraphrasing.
There is also the question of the e-mail that Comcast sent to PwC detailing the call. Neither company will say what is contained in that message.
Conal maintains that he did not mention PriceWaterhouseCoopers during the call and that he did not try to leverage PwC’s business connection to Comcast to get a desirable result.
I have been told by several servers in high-end restaurants here in Philadelphia that certain top Comcast executives can be incredibly rude and demanding, and that a number of them have used the “Don’t you know who I am?” card to get better service or get a table.
Maybe some of those servers and hosts should call up Comcast HR and try to get these execs fired?