Dealership Gives Disgruntled Customer $100 Refund… In Loose Change

Usually when a consumer receives a refund from a company they get a check in the mail, or store credit, or a gift card. But for one Florida college student who got into a dispute with a car dealership, that refund came in the form of two bags full of scrounged-together change.

The ordeal began earlier this year when the student purchased a used 2003 Saab from a dealer in Jacksonville and immediately began having issues with the transmission, First Coast News reports.

The dealership repaired the vehicle and sold the international student a warranty.

A short time later, the transmission went out again. No big deal since she bought the warranty, right? Apparently, not so much.

“First time I paid $300,” she tells First Coast News. “Second time, they asked me for $400 saying how the warranty doesn’t cover labor. I thought it unfair because nobody said that to me.”

So, the woman filed a complaint with the Department of Motor Vehicles and an investigation concluded that the dealer needed to issue her a refund.

“The warranty did not cover labor and I failed to write that in and that was her loophole,” the dealership owner says.

When the student arrived at the dealership this week she found the refund in an unexpected form: loose change, with a few dollar bills.

Instead of hauling off the two bags, the woman left the refund at the dealership, saying she wasn’t sure if it was the correct amount and didn’t have time to count every penny.

The dealership owner tells First Coast News that the unusual refund manner wasn’t in retaliation, but that business has been slow and most of the coins came from various containers where he keeps spare change.

“I am doing what DMV asked me to do,” he says. “It is legal tender.”

The refund remains at the dealership awaiting pickup.

Jacksonville car dealer gives woman refund in pennies [First Coast News]

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