Yesterday baseball fans were probably super jealous of the lucky guy who snagged a $6 ticket to Game 1 of the World Series in Boston on StubHub — half in fees, half the listed price for the ticket — but it seems whoever sold the ticket wasn’t too pleased about it. According to the buyer, StubHub yanked the ticket, citing it as a “fraudulent purchase.”
He tells Deadspin, which originally reported the This Is Too Good To Be True Story, that he thinks once the seller realized his mistake, he or she contacted StubHub to cancel the order. It’s his guess that perhaps StubHub was also primed to pull the ticket because it won’t make as hefty of a commission on a $3 sale as it would on a $750 one.
At first, it appeared he wouldn’t be going to the game, and would just end up with a $6 refund. “Woo hoo,” he wrote.
“I asked them to comp me a comparable ticket but they said there weren’t any available,” he told Deadspin. “I said there were literally dozens of tickets in the same section or adjacent sections, but they refused saying they couldn’t.”
Eventually he convinced StubHub to give him a $50 account credit and thought it was all over. But when Deadspin reached out to the company, the head of U.S. communication for the company said StubHub had changed its tune.
“A recent sale for a $6 ticket to Game 1 of the 2013 World Series ticket has proven to be a fraudulent listing,” she told the site. “Per company policy, the sale has been cancelled and StubHub will make it right for the buyer by providing replacement tickets in a comparable location at our expense.”
We’re not sure this would end so happily for every shafted customer, but there’s nothing like a little public shaming to convince a company to make it right in certain cases.