Philips-Avent Stands Behind Baby Monitor, Sends New One When Charging Fails

Reader Ben still needed his baby monitor after a year or so, but it would no longer charge. This wasn’t the kind of thing you could fix yourself: he couldn’t even find batteries for the unit. So he contacted the manufacturer, Philips-Avent. They shipped a new battery out to him right away, but that didn’t solve the problem. Oh well: tough luck, right?

I wanted to share a good experience with Philips-Avent. We purchased a baby monitor from them just before our daughter was born. It worked great until the ‘parent’ unit stopped charging after about a year. I assumed it was the battery so tried to find a replacement at Radio Shack or Amazon, but they didn’t have one that matched. I also couldn’t find one one Philips-Avent’s website.

I called the tech support line and told them what was happening and the woman said ‘If you give me your address, we’ll send you a new battery’. A couple of days later, it showed up. Turns out the problem wasn’t the battery, it was the unit itself. The new battery wasn’t getting charged either.

So I called again, told them what happened and they just said ‘OK, we’ll send you a new unit’. A few days later a new unit (both parent and child) showed up. This was not a refurbished unit, it was new. They just asked that I send the old one back.

Hurray! Keep eavesdropping on that baby!

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.