I wanted to share a good experience with Philips-Avent. We purchased a baby monitor from them just before our daughter was born. It worked great until the ‘parent’ unit stopped charging after about a year. I assumed it was the battery so tried to find a replacement at Radio Shack or Amazon, but they didn’t have one that matched. I also couldn’t find one one Philips-Avent’s website.
I called the tech support line and told them what was happening and the woman said ‘If you give me your address, we’ll send you a new battery’. A couple of days later, it showed up. Turns out the problem wasn’t the battery, it was the unit itself. The new battery wasn’t getting charged either.
So I called again, told them what happened and they just said ‘OK, we’ll send you a new unit’. A few days later a new unit (both parent and child) showed up. This was not a refurbished unit, it was new. They just asked that I send the old one back.
Hurray! Keep eavesdropping on that baby!