I’m writing in to let you know of amazing customer support for a change. I am a long time owner of the litter maid automatic cat boxes. I tend to be really forgetful and I have a very finicky cat, so it is helpful to have a cat litter box that cleans itself. Well, for a housewarming gift I received a new model of theirs to replace my four year old model that was not working very well. The new model was great for a while until I went to clean it. After cleaning the cat box, I went to plug it back in and the AC adapter port somehow pushed itself inside of the unit. I was upset, but instead of doing anything about it I decided to just use the battery power option of [it] instead. Well, not being one to leave things be, one day I decided to try to fish the port out and accidentally dislodged a wire. This of course completely killed the unit.
I decided to call litter maid and see how much it would cost to replace the top part of the machine. I’m a student and I don’t have much extra money, so replacing the entire unit ( that runs in the $150 range) was not really an option for me. After waiting on hold for a while I reached one of the most pleasant customer service agents I had ever dealt with ( egrettably I did not get her name). After explaining my story, letting her know that I did not fill out the warranty information with the company because I did not have a receipt, she told me that they would replace the entire unit for free. All I had to do was send the battery holder and part of the adapter in. Needless to say I am completely impressed with their amazing customer service and willingness to help.
Purr! How wonderful of the company!