I wanted to purchase a cookbook, “Thai Street Food,” at my local Barnes & Noble, cost $60. Checked online, there offered by B&N for $38. Called local store to ask if they’d match online price, manager said “No, we don’t match online prices.” Because it was close to Xmas, and a call to customer service made it clear the book was unlikely to arrive within the promised 5 business days if I purchased it online, I broke down and bought it at the local store for $60.
Post Christmas, my son the giftee said he’d rather not have it, but of course he had misplaced the receipt. So I went back to the local store — they would only give me store credit and only for the online price of $38 despite the fact that I had tried to get the online price and the book had never been on sale in the store for less, than $60.
So they won’t match the online price when you buy, but will only give you the online price when you return one bought at a store.
I complained to the store manager, no luck. I sent two e-mails to the online customer service address — no luck, both times I got a “thank you for your e-mail, we’ll get back to you soon” note but never heard back.
This is why you should keep receipts. Unfortunately, offering only the lowest price that an item was ever sold for when a customer returns an item without a receipt is standard.