I Messed Up Online Promotion But Papa John’s Still Gives Me Free Pizza

With all the shrugging and “Too bad, so sad” responses we hear from companies when a customer has a problem, it’s always a happy moment to hear about a business going the extra mile to be good to its customers. In Consumerist reader Matt’s case, he admits he majorly biffed a Papa John’s promotion, but he still ended up with free pizza. Score!

Matt says he was trying to use a promotion on Facebook, wherein if you “Like” Papa John’s page, you go through a promotional link, order a pizza for $10 and earn 25 Papa Points which are good for a free pizza on your next order.

That’s when everything went wrong, says Matt, and it was all his fault. He writes:

I was checking out the promo, clicked through, and saw that the promo was applied. However, I wasn’t ready to order yet, so I backed out. I then saw that my code was invalid since I had clicked through — woe is me.

I emailed PJ customer service and, instead of giving me a new code, they gave me a code for 25 Papa Points straight up! I messed up and they gave me a free pizza — I guess they could see I’d ordered quite a few pies in the past.

Not only did Papa John’s hand over the points but the customer service rep also apologized to Matt for the experience he encountered while ordering online. So let’s get this straight — he made a mistake, and Papa John’s apologizes and gives him free pizza. Awesome.

Sometimes customer loyalty, like flattery, will get you everywhere. This “everywhere” just happens to be in happy free pizza land.


Edit Your Comment

  1. The Colonel says:

    Papa John’s tends to do well with stuff like this. I had ordered some pizzas from them for a Super Bowl party 2 years ago, and picked it up with no problem. Obviously, they were very busy when I got there. I got a call the next day and they said that because of “slow service” that day they were offering me 2 free pizzas next time I ordered using my phone number.

  2. HogwartsProfessor says:

    I like them. I rarely order it though, because it’s more expensive than most and Papa Murphy’s tastes better (and is cheaper).

    The garlic butter stuff is gross chemical crap. I make some at home with butter and garlic powder and dip my crusts in it. MMMMMMM.

  3. Dyscord says:

    Raise your hand if you’re shocked by this. Stuff like this is what makes Papa John’s so awesome.

  4. Thomas says:

    I’ve found that Papa Johns Customer Service has gone above and beyond on a few occasions.

    One time, I had ordered a free pizza (using papa points)…It took just a little over an hour to arrive. A little long, but it was free, so no big deal. 4 days later, I received a letter of apology for the slow service and a coupon for another free pizza from their corporate office. A nice surprise!

    Another time, they goofed on order, adding onions to my pie. I called them and 20 minutes later, I had a nice fresh replacement at my door and a full refund. About a week later, there was a follow-up letter from their corporate office (not a form letter, someone actually wrote it) with another coupon for a freebie!

    They’re alright and do good job!

  5. soj4life says:

    I have had mixed results with pj and the local store I have to get delivery from. There has been super late deliveries, missing items, incorrect orders. On top of that, one delivery guy made a snide comment about the free pizza card that corporate sent me. Dude free pizza is great, but I would rather pay for it than receive piss poor service.