Today is a day of statements from Ann Taylor. At first, the company said that the woman who was told her guide dog couldn’t be in the store was because she didn’t have a harness on it, which was untrue. It also said she was invited back in the store, also untrue. Now Ann Taylor has a whole new statement, saying they’d been “misinformed” before.

We received the below statement from Ann Taylor today about Becky’s story — a statement that is also circulating on Facebook as the store’s customers react.

We at Ann Taylor sincerely apologize to [Becky] for her experience at [our] store.

Service animals are always welcome in our stores and this incident is not representative of how we approach customer service.

In our previous statement we had said that her guide dog was unharnessed. This was not the case. We were misinformed, and we are sorry that this information was released.

We strive for 100 percent customer satisfaction. In this case we fell short. We are reaching out to [Becky] and her family to make this situation right.

Sincerely,

Catherine Fisher
VP, Corporate Communications
ANN INC.

We forwarded the statement to Natalie, Becky’s daughter, and she seemed happy with the effort, writing, “Wow, that’s amazing. I know my mom will be pleased, she was so disheartened when they said that.”

Check out Becky’s blog and subsequent updates by clicking here.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.