Consumerist reader Laura recently went online to buy two pairs of concert tickets, one for herself and a second pair in a different section for her boss and his wife. But when she went to go print out these tickets last week, she found that the second pair had been cancelled several weeks earlier without telling her.
On its website, Ticketmaster writes:
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.
The limit on these particular tickets was “two per household,” but Laura says she had used different credit cards with different names and different billing address for the two pairs.
I had two different people tell me on the phone that they have “people” check all the details for purchases (credit card information, billing addresses, names, account names, and IP addresses) and that it was my fault it was from the same IP address, despite that the rule was only two tickets per HOUSEHOLD. It was clearly two different people and two different billing addresses, but Ticketmaster refused to admit wrong and/or make it right by arranging seats with the venue for my friends.
Laura then brought her gripe to Twitter, which managed to get a little attention from Ticketmaster — a company that seems to have a permanent seat in the Worst Company In America Final Four.
She says she was contacted by one TM employee who said they would see if they could do anything about finding seats for the concert. That was on Saturday, and with the clock ticking until the show and no further word from the Master, Laura bit the bullet and bought two more tickets on Stub Hub.
“At the very least, Ticketmaster should reverse their policy that they do not alert customers when they have canceled their tickets post-purchase,” writes Laura. “As far as I was concerned, once the tickets were bought, we entered into an agreement. I should be notified if that agreement is nullified.”
While we understand why Ticketmaster would want to prevent scalpers from simply sitting at home and using several credit cards to snap up tickets for the purpose of resale, we do think that limiting purchases to two tickets per IP address can’t be the right way to go about it. And yes, there is no reason for them to not notify customers when their order has been cancelled.
Thank god we have other options for buying concert tickets — oh, wait.