Government's Customer Service Ratings Improve, Still Not Great

Did you know that President Barack Obama signed an executive order in April that requires federal agencies to improve their customer service? Yeah, me either. But maybe fewer people will want to nominate the federal government as the Worst Company in America in 2012, because a recent survey by federal IT network MeriTalk indicates that the quality of customer service from the government is going up. A little. 31% of respondents said that they were satisfied with government services, up from 24% last year. The highest-rated agencies? The Social Security Administration and the IRS.

Survey: Federal Government Customer Service Improves but Remains Low [Government Technology] (Thanks, Ryan!)
Uncle Sam at Your Service: The 2011 Federal Customer Experience Study [MeriTalk]

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