A woman who was trying to fly from Oakland to Dallas, where her father had just suffered a heart attack, says she and her sister were removed from a Southwest Airlines flight because the flight attendant misinterpreted the passenger’s tearful request for a glass of wine.

“I broke down and started to cry and I’m a little bit afraid to fly,” the woman tells San Francisco’s KGO-TV, “so I said to the stewardess as she was passing, ‘When you’re going to be serving, I’ll have a glass of wine,’ and she said, ‘I think you’ve had enough.’ Of course I hadn’t had any on the airplane.”

Her sister adds, “She was very quiet, softly crying. It was not a crying that anybody would hear.”

Even though the airline had the passengers removed from the plane, it did get them a hotel room and book them on a flight the following day.

Grieving sisters removed from Southwest plane [ABClocal.com]

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.