The Pitfalls Of Buying And Returning Swimsuits Online

Amanda is frustrated with Amazon’s decision to only refund half of her purchase price on some swimwear she bought and returned because it was too large. She says she may have violated the site’s returns and refunds policy because she opened the plastic package to see if the suits fit her. She left the tags intact and believes she deserves a full refund.

She writes:

After checking returns policies and being sure I could even return swimwear — yes. will gladly accept returns of unworn underwear and swimwear that it is in its original condition with all tags and packaging intact.

The swimsuits did come in plastic bags which I had to open to even size up against other clothes or try on over a diaper. $67 worth and none of them worked. I rechecked the return policy since they were all big, and rather than keeping them, it was super easy to return and buy again when I needed them. I put them in their plastic bags again, still with all their tags, some not even tried on, and this is the return policy they must’ve applied:

Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item’s price

After the deduction for shipping, I got $27 back. I am outraged, and let them know. I was just surprised I saw no similar experience on your site!

What products do you refuse to buy online for fear that they won’t fit your needs and will be difficult to return?

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.