Joe says Wells Fargo stuck him with a $30 fee because his accounts fell below a minimum threshold. A one-sentence email whipped the bank into shape and got it to rescind the charge.

He writes:

My combined savings plus checking balance fell below the minimum so Wells Fargo assessed a $30.00 fee. I sent a message saying “I was disappointed in how they treated loyal customers” and I got a message back saying they have rescinded the fee.

What’s the least you ever had to get a company to address your complaint?

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.