Expedia, Delta, And Bank Of America Team Up, Form Bad Customer Service Voltron

Paul tells Consumerist that he has a few problems. First, Expedia and Delta Airlines failed to correctly undo and reschedule a flight that his family took from Michigan to Florida. Second, his wife and children have gained the ability to bilocate. Or teleport. At least according to Delta and Expedia. Neither company seems fazed that the family flew the same route twice in a row both times. Sure, this trip might be physically possible, but it’s also completely insane.

The situation is now so complex that Paul has started his own blog about it.

On July 18th, my wife and our two kids flew to Michigan on Delta Air using Expedia to get the ticket. Expedia had originally given us a more expensive flight, but was fixed for an earlier date to get a cheaper ticket. However, unbeknownst to us, Expedia hadn’t actually fixed the tickets. The amount of the error: $538.20. She wound up paying that amount plus the price of the new tickets, almost double.

After a few weeks, we noticed the error, and contacted Expedia. Expedia then put us through a turmoil, amid the fact that we had documents and emails from them that showed she and the kids didn’t fly Delta Air twice in a 24 hour period, Expedia didn’t see the problem and passed us over to Delta.

Delta thinks that my wife and kids somehow took two separate, magical flights from Florida to Michigan on July 8th & July 9th. Because, you know, my wife must somehow be two different people. Plus, they think she took two flights on the return: both on July 29th at 11:10AM, somehow drove/flew/teleported back to Michigan, & then fly back with Delta at 7:40PM. I kid you not. Delta doesn’t see a problem.

But the other issue is Bank of America, who’s absolutely dumbfounded by all of this. They set up claims for us twice, giving us a credit until they investigated. They then reversed it. Then they credited us again. Then they reversed it again, plus charging us for the NSF fees while Expedia stole our money, and Delta made up fantastic stories.
It’s so simple: Don’t charge us for the obvious mistake. Charge us for the flights we actually took. Instead, we have been charged multiple times, & have even been told that they charge us even if we didn’t fly, regardless of who’s mistake it was.

We’ve reached out to Delta for help with this situation and will keep you posted.

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