Verizon Blames Improper Billing Of Non-Verizon Customers On Human Error

Yesterday, we reported on the Attorney General of Wisconsin filing a lawsuit against Verizon for sending bills to people who had never subscribed to any Verizon services. Today, a rep for Big V contacted Consumerist to give the telecom titan’s side of the story.

While the rep said he wouldn’t comment on specifics of the lawsuit, he did give the following statement to Consumerist:

Due to a human error in July 2008, fewer than 210 Verizon customers in Wisconsin were incorrectly billed by Verizon for communications service. Verizon self reported this error to the Wisconsin Department of Agriculture, Trade and Consumer Protection when we discovered it. All these customers have been identified, and all have been credited for the amount they were billed, which totaled less than $7,200 for all affected customers.

The lawsuit seeks penalties of up to $15,000 per violation, along with unspecified restitution to affected customers.

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