BankAtlantic, based in Fort Lauderdale, FL, launched a new online banking system over the weekend. Everything went just fine if you don’t mind your new online banking system not actually working. Glitches in the system prevented many users from logging-in and apparently caused a panic among online gamblers.
The bank’s CEO implored customers to try back in a half an hour and to stop trying to log-in over and over. He also asked people not to call repeatedly.
“We’re very concerned. We want this resolved as quickly as we can,” DeVeaux said, describing the problem as a vendor issue being worked on by its system supplier Intuit. “Once we get this resolved, we’re sure customers will be happy with all the tools available in the new online system.”
The system is used by 1,500 other banks, according to the article.
Meanwhile, online gamblers were convinced that the issue had something to do with the Unlawful Internet Gambling Enforcement Act that went into effect on June 1st… but no, it was just a glitchy website.
“When I woke up and couldn’t get into my bank account, I thought maybe the bank had frozen my account because of my online poker transactions,” said one online gambler who wished to remain anonymous. “Later in the morning, though, when I got through to customer service, I realized that it was a glitch that was affecting many customers.”