Advanced Call Center Technologies tried to collect $200 on a disputed debt from Allen Jones a few years ago. Part of the company’s advanced technology is its innovative voicemail strategy, where its employees leave wildly offensive, racist messages for people. Jones sued the company, and last week the jury awarded him $50k for mental anguish and $1.5 million in punitive damages.
[Jones’ attorneys] said employees from Advanced Call Center Technologies confessed to the calls. It remains unclear if they’re still with the company and whether it will appeal. Messages left at its headquarters were not immediately returned.
“Vulgar voicemails force debt collector to pay $1.5 million” [WFAA via Gawker] (Thanks to Ben!)