Advanced Call Center Technologies tried to collect $200 on a disputed debt from Allen Jones a few years ago. Part of the company’s advanced technology is its innovative voicemail strategy, where its employees leave wildly offensive, racist messages for people. Jones sued the company, and last week the jury awarded him $50k for mental anguish and $1.5 million in punitive damages.
This past Sunday, a male voice came over the public-address system at a Walmart in New Jersey and said, “Attention Walmart customers: All black people leave the store now.” Understandably, customers and employees were pretty offended. One of the shoppers made sure that store management and local media outlets were made aware of what happened, and Walmart apologized–over the PA system, fittingly–on Sunday evening. Store officials say they’re now reviewing security footage to find out who made the announcement.