Omar recently had a great experience with Kleen Kanteen, makers of fine, Meg-approved stainless steel water bottles. He tells Consumerist that they replaced the cap of his bottle free of charge. They even enclosed a delicious snack for him in the package. What? Amazing!

I had a very pleasant experience with a customer service rep at Klean Kanteen, which in this economy seems to be getting rarer and rarer, so I thought I would share it with the Consumerist hive-mind.

I contacted Klean Kanteen to inquire about the cost of getting a replacement cap for my Kanteen, which I had purchased about a year and a half ago. Kanteens come with a one year warranty against manufacturer’s defect, with replacements parts requiring that you send in the damaged goods; this was clearly stated on their website. But the rep surprised me by not only responding promptly to my inquiry, but agreeing to ship me a replacement cap free of charge without even seeing the broken cap, even though I clearly stated my bottle was out of warranty. And when the replacement cap arrived, there was even a Clif bar in the package!

Guess which company I’ll be buying my bottles from in the future?

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.