T-Mobile Changes Mind, Lets Family Off The Hook For Stolen Phone Charges

Yesterday I posted about Zeb, a special needs guy whose phone was stolen shortly before Christmas. Between then and when his family found out about the theft and reported it to T-Mobile, the thief had made $6,000 in international calls and texts–and T-Mobile wanted Zeb’s family to pay $1,500 of that.

Today I received word from Zeb’s dad that T-Mobile has changed its mind and won’t hold Zeb or his family responsible for the bogus charges. His email is below.

T-mobile is removing charges for the international calls and even sending a replacement phone for Zeb. International calling has been disabled for the future.

Anthony, with T-mobile executive customer support, was who fixed things. We had emailed executive customer support directly (found the email address on consumerist, natch: https://consumerist.com/2008/01/email-tmobile-executive-customer-service.html) and that’s also probably the office where inquiries from our local legislators and TV news ended up.

As our original tipster Jennifer put it in her email this morning, “It looks like T-Mobile decided to re-take the ‘be a f’ing person’ test… and passed.”

“T-Mobile Wants Family To Pay $1500 In Bogus Charges On Phone Stolen From Special Needs Customer”

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