If you’ve got a complaint about an airline, or you want to find out more about whether your complaint is valid, oh boy is there a treat in store for you! Earlier this month, the DOT launched a redesigned consumer aviation website at airconsumer.dot.gov. The goal of the site is “to make it as easy as possible for consumers to find the information they need to make their air travel experience as smooth and hassle-free as possible.”
It may not win any design awards, but it’s got front-page links to a complaint section, monthly reports on airlines, and information on consumer rules. It might be worth checking out before you take your next flight.