When you ask someone “How was your flight?” you never expect to hear too many positive things. At best, you’ll get an “Oh, fine,” but often the question will spark a detailed list of everything that went wrong. And yet, only about one out of every 43,000 air travelers in the U.S. ever file a complaint with the Department of Transportation. And airlines aren’t exactly leaping at the chance to tell customers how to file this sort of complaint. [More]
