Dave Carroll Says No To Guitar Hush Money From United

We officially love Dave Carroll now. Not only is he cute and a good singer, but he’s classy (check out how he defends the United employee in this video response) and has principles. The best part is at the end he encourages us to stay tuned for song #2. United hoped it could pay for the guitar and put an end to the bad publicity—but it looks like you’re not getting off that easily, United. Check out the full video response below.

Update: Transcript!
Thanks to our commenter Alexander Saites, here’s a transcript of the video:

Hi, everybody. I’m Dave Carroll, and I’m coming to you from an undisclosed warehouse somewhere in Nova Scotia, Canada, and I would like to express my deep gratitude to everybody in the world who’s been supporting United Song One the way you have, which is more than I ever could have hoped, especially after two days.

United has been in contact with me, and they have generously, but late, offered us compensation, and I’m grateful for that, but like I said before, I’m not looking for compensation. And if they would chose to give that money that they were thinking I might want to a charity of their choice, I’d be very happy to see that happen. I’d only ask that they’d share that news with us as to where that money went.

I’d also like to mention Ms. Irwig — she was mentioned in Song One, and through many of the posts I read, she may be being treated a little unfairly. And in my experience, she was a great employee, and unflappable, and acting in the interest of the United policies that she represented. So, I think she deserves a bit of a break, and one day, I hope to have a good laugh with her about [aboot] all this, because in Song Two, I feature my dealings with her a little bit better, in a very lighthearted way. So, stay tuned for Song Two, everybody. It’s coming very, very soon. Thanks.

“United Breaks Guitars – A statement from Dave Carroll” [YouTube]

“United Breaks Guitars”

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.