Bank of America Charges Guy Twice For Money Order, When Told, Corrects Problem With Ninja Reflexes
Nathaniel got a money order to pay rent, and noticed Bank of America charged him twice for the transaction. He placed a call to customer service expecting a long, difficult battle, but was pleasantly surprised with the outcome:
I had just signed a lease for a new apartment when I had to provide my first month’s rent ($750). The managers had a policy that the first month’s rent had to be in form of money order only to prevent fraud. I went to the local Bank of America branch and got a single money order for the full amount without any event.
The problem arose the next day when I was checking my account online. I saw that BoA had charged me TWICE for the same exact amount of the money order. So now I was in the hole for $1,500 instead of $750. The charges were each just labeled as “transaction”. I suddenly started to get a headache.
I dialed the customer service number and was on hold maybe 5 minutes before I was connected to CSR Mark. I calmly explained to him the situation, and that I had in fact only ordered one money order. He was very polite and asked me to hold so he could talk to his supervisor. After 5 minutes he came back and told me that he saw the error and
would reverse all charges. My online balance reflected the changes 20 minutes later.I was really impressed about how painless the whole situation was, especially after hearing all the various CSR horror stories. My ordeal lasted less than 20 minutes and I actually felt like a valued customer. Just wanted to let people know there is some hope for a somewhat pleasant banking experience. Cheers.
And right about then was when we’d imagine Nathaniel dug through his pant pockets checking to see if he indeed had actually received a second money order, which would have covered the next month’s rent for free.
(Photo: taberandrew)
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