WHO: A Utah Go-Cart track
WHAT: A woman’s long hair got tangled in the moving parts of a go-cart and her hair, scalp, and ear were ripped from her head.
WHERE: WDEF
THE QUOTE: “The owner of the go-cart track says… this was an extremely unfortunate accident that he feels horrible about…He also said the company takes safety of its customers very seriously.”

“Taking it seriously” is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.

(Thanks to David!) (Image: CNN)

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