Domino's Pizza: Sacrificing Our Delivery Drivers So We Can Use Our New Slogan

Domino’s has a mildly amusing television campaign right now to promote their new slogan “You Got 30 Minutes,” but the fine print on Domino’s site points out that this should be taken only as a suggestion, not a service guarantee: “Because safety is a priority “You Got 30 Minutes™” is not a guarantee but an estimate. You may get more.” A former Domino’s delivery guy is not impressed: “Some douchebag ad exec wants to trick customers into believing that the ’30 minutes or it’s free’ guarantee is back, then leave it to the delivery drivers to explain to inevitably angry customers why their pizza isn’t free when it gets there in 31 minutes.”

He writes, “Just imagine your summer job consisting of this conversation 100 times a night:”

DRIVER: Um, that’ll be $23.52.

CUSTOMER: No, I called before eight, that actually took thirty-four minutes.

DRIVER: I am sorry valued customer but Domino’s Pizza no longer honors the thirty minute guarantee anymore thirty minutes is just an estimate I apologize for the inconvenience.


CUSTOMER: You’re serious? What a f*cking crock, you expect me to pay for this? I just saw the ad on tv!

DRIVER: Sir, calm down-

CUSTOMER: F*ck you, this is all your fault! If the advertising people were here I’d punch them a lot but because they’re not I’m gonna pretend that you’re them and by beating you it will somehow solve things!!!

DRIVER: Please don’t-


(Thanks to Mike!)

“On Behalf Of All Former Delivery Drivers, I Say F*CK YOU, Domino’s Pizza” [Best Week Ever]


Edit Your Comment

  1. Superborty says:

    Back in the eighties they guaranteed you would get your pizza within a certain amount of time (I think 30 mins) and people did get killed on the road as a result.

  2. SomeoneGNU says:

    Waiting for more than thirty minutes is completely unacceptable. If a few eggs need to be broken to make an omelet then I say break all the eggs you need!

  3. carterbeauford says:


    1) don’t order Dominoes
    2) don’t work for Dominoes

  4. Televiper says:

    Wasn’t it Pizza Hut upping the anti to something like 15 minutes that really pushed it over the line though?

  5. BugMeNot2 says:

    Dominoes tastes like poo. And yeah, I would know.

  6. dragonpup says:

    I like the 30 minute guarantee in the book Snow Crash. ie, 30 minutes or you can shoot the driver, steal his car, and then file a class action. Of course, the pizza chains were run by the Mafia…

  7. Exek says:

    what taste better the new dominos pizza box or their pizza?
    Suvery saids…………………………………………………The Box

  8. Bay State Darren says:

    I hate how guys at the top of the corporate food chain don’t have any clue how the frontline employees do their jobs but still give marching orders they think will a]boost their bottom lines and b]magically happen. It’s like if generals and admirals never went through basic training or other service but still were sure they knew the abilities and limitations of their forces. [No comment on Commanders-in-chief.]

  9. Joedragon says:

    all the big 3 places rip off there drivers any way form uniforms that they have to pay and makes them stand out as pizza driver as well as car toppers that do the same thing.

    some even work on tipped min wage and they some make them do in store work at the rate and that is braking the law.

    They also only get part of the delivery fee and store takes the rest.


  10. crazypants says:

    I can’t wait to order Dominoes and lay into the driver for being late, this is the perfect outlet to vent all my pent up frustrations with the world as a whole!

    I’m going to make the path to my front door a veritable gauntlet of boobytraps with a few hulahoops set alight with gasoline for authentic rings of fire.

    Take THAT Mister Delivery Boy, you and your high fallutin job delivering pizzas, thinking you’re so special. I’ll show you a thing or three!

  11. kevinhall says:

    @BayStateDarren: They do have their executives go and work in a store making pizzas as part of their training. My sister-in-law worked there and she went and learned how everything works by working at a store making pizzas for customers. I thought it was cool that they had to do that to understand the actual customer facing part of the business.

    Also, it is perfectly acceptable to beat delivery drivers as a proxy for dishonest advertising executives. I can’t see how you could argue otherwise.

  12. forgottenpassword says:

    so what’s the point of this new campaign?

    “You got 30 minutes (or as long as we please…. which makes this slogan pointless)”

    The pizza chains are really just pissing me off. So much so anymore & will rarely buy a pizza (and when I do its usually with a coupon & multiple pizzas that last a while). Their prices just went up too much anyway.

  13. Bay State Darren says:

    @kevinhall: How many of the execs did actual delivery runs, especially on busy nights at peak hours? [And it doesn’t count if they use their Jags! That’s cheating.]

  14. RagingTowers says:

    @SomeoneGNU: You apparently live where either everything is within walking distance or rather close by.

    I live in a mountainous town, so saying anything will be there within 30 minutes is laughable. I can understand being mad if the pizza place a mile or 2 is late, taking into consideration, how many orders are before yours, if the retarded 15 year old on the phone bothered to put in the right info, and traffic.

    I worked at a pizza hut for a short while and I would say on average it takes 15 minutes to cook a pizza properly. So if this deal was around then, I would have 10-15 minutes to get across town and deliver a pie, then take any other orders I had with me.

    If waiting 30 minutes for someone to drive food to your lazy ass then get up and go to the store yourself

  15. alexanderpink says:

    @joedragon I have long suspected that the delivery charge doesn’t actually go to the driver. However, I really don’t see how that is the customers problem like they make it out to be on the site. No one is forcing them to work for a pizza place that charges customers a “Delivery charge” and doesn’t pay for the actual delivery. When I order a pizza and am already paying $1.50 for “delivery”, why should I have to put more money on top of that? Now I’m not a jerk, so I do tip another $1 on my $12 order, but I refuse to pay more since I am already paying a “delivery charge”. I think drivers have no right to complain about not getting a tip when a customer orders a single pizza at $10 and a delivery charge is included at $1.50 (15%).

  16. forgottenpassword says:


    I agree with you.

    Also… I know that if you deliver in a well off part of town…. you can really clean up in tips. I have also heard Dave Ramsey say this.

  17. thesabre says:

    Anyone that orders from Domino’s, Pizza Hut, Papa John’s, etc. are morons. Learn how to make your own pizza.

    Make your own and it costs about $4, takes about 10 minutes (not counting prep time to make your own dough, but hey, go ahead and use pre-made doughs… they are better than nothing), and it tastes 100 times better than that greasy cardboard you get from those places.

  18. timmus says:

    No problem if the pizza takes 2 hours to get here. In my town we don’t have a brick oven pizza joint, and all the frozen supermarket pizza always has a “cakey” crust. I’ve tried making pizza myself with a pizza stone but I always screw it up trying to slide the damn thing off the peel onto the stone… I can sand the damn thing with 4 pounds of corn meal and it still doesn’t peel off. Glop. Ew. That’s why I keep calling Dominos when I need a pizza fix.

  19. sickofthis says:

    @RagingTowers: I’m pretty sure someonegnu was kidding.

  20. Adam Hyland says:

    @thesabre: I gaurantee you it takes longer than 10 minutes. Making your own pizza is great don’t get me wrong. It tastes awesome, you have total control over the ingredients, but it isn’t fast.

    Making the dough is 40 minutes (though like 4 minutes of actual work) and making the pizza is between 4-10 minutes of work, not counting the cook time. Beyond that you need to have the ingredients on hand (I have a large pantry but I have no mozzarella, mushrooms, or olives right now) and have to know how to do it. It isn’t hard, it just isn’t even in the same category as sitting on your ass and calling up a delivery service.

    Lets at least be honest when we extol the virtues of cooking and make fun of people for ordering out, eh?

  21. InThrees says:

    @the tip arguers:

    Delivery drivers pay for their own gas and accrue wear and tear on their own cars. They are providing a service that allows you to wait in the comfort of your home rather than getting off your lazy ass and into your own car to pick up your pizza.

    I’ve delivered before, and while I was unfailingly polite to ALL customers, I would deliberately deliver known “no tip” orders last if I was on a double or triple run, trip logistics be damned. Some managers I worked with would also listen to “this address never tips” and wait a few minutes to allow the driver to take a second order. I also managed a Papa John’s for a while, and did the same thing.

    Remember, pizza delivery IS a service, and you get what you pay for. If you wanted to pay $0 for potentially cold pizza every time, I was fine with that. (Well, no, I wasn’t really, but it was the job I had accepted.)

  22. NightSteel says:

    @BayStateDarren: How many of the execs did actual delivery runs, especially on busy nights at peak hours?

    That’s an interesting thought. It strikes me that they would be better off actually doing this than making bad advertisements. I mean, think of it. “Hi, I’m the new CEO of $PizzaChain. I’m learning the ropes tonight with Ted here, so I can run the company better. Here’s your pizza, it’s on the house, thanks for the opportunity.” As long as the program was big enough to create some buzz.

  23. Adam Hyland says:

    @alexanderpink: No, the delivery charge doesn’t go to the driver. It is the pizza place charging you more because they can. They charge you 1.50 more for that delivery pizza because you aren’t liable to balk at it. If you are shopping for delivered pizza, you are liable to not care TOO much about the particulars of the price, otherwise you’d get off your ass and go get it cheaper somewhere. The fact that it doesn’t directly go to the driver is immaterial, though.

    I don’t get peoples’ insistence that every portion of the production process be accounted for in a clear manner in the price. I see this on consumerist a lot. Companies charge X dollars extra for some BS fees (think cell phone companies) and consumerist goes nuts with people pulling their hair out and noting that OBVIOUSLY it doesn’t cost 2.50 for a text message in Bora Bora (or whatever). There is NO need for the price you are charged to reflect the individual costs of what is provided. Some business are required to do so, and a lot of companies are required to make general reports to that effect (for tax purposes), but unless you are getting an estimate or conducting some otherwise state/federal regulated transaction there is not a reason for the price you see to perfectly reflect the cost of each individual component.

  24. Adam Hyland says:

    @InThrees: Who cares? It isn’t a damn charity. I don’t need to be thankful that a pizza driver does his or her job and comes to my door. And it doesn’t matter how lazy I am or am not. I regularly tip delivery drivers in excess of 25% because the job sucks but I am not about to be lectured about how they are providing some service to me.

    Whether or not delivery drivers pay for their gas and maintenance also isn’t my problem. Commuters pay for their cars as well, and those are JUST as vital for their job as a delivery driver’s. They can declare mileage on their taxes just like the rest of us or they can work out a deal with their employer to defray the costs. They aren’t likely to, but that doesn’t compel me to tip them.

  25. Adam Hyland says:

    @timmus: Put cornmeal (Just a bit) on the bottom and grease a cookie sheet or put parchement paper on a cookie sheet. Pizza stones are a waste of time.

  26. Adam Hyland says:

    @NightSteel: Hardly a worthwhile use of the time of a CEO. Presumably they are paying him/her millions of dollars, that means their opportunity cost is pretty high. That time spent wowing 1-2 people in the drive through (who probably don’t give a shit anyways) could probably be better spent fixing larger problems.

  27. NightSteel says:

    @Adam Hyland: I didn’t mean just the CEO though. It would work for any employee that wasn’t normally ‘in the trenches’, from management to administration. Not every member of management worked their way up there from delivery boy, after all.

  28. Adam Hyland says:

    @NightSteel: Ah. Don’t get me wrong, it isn’t a bad idea to be done during training. Two things:

    1. People are so jaded they might just be like “Oh, you’re the corporate legal counsel…..great” or “Sure, you’re the fucking CEO, buddy” rather than the expected (and hoped for) outcome of “That’s really cool that you are here in the trenches”

    2. People hired outside the customer facing part of things often don’t want to have anything to do with the actual running of a store. I bet you dollars to donuts that prospective hires for (say) accounting, legal or It would be unhappy at the prospect of reliving their halcyon days at Pizz-o-rama.

  29. NightSteel says:

    @Adam Hyland: Yeah, your second point is the strongest, I think. But I’m pretty sure a big company could come up with a way to do such a thing that wouldn’t be too intrusive. Sometimes people are glad for a change.

    Of course, I’m no exec. I just think it’s a nice thought.

  30. XTC46 says:

    yea, the commercials are retarded. I have mixed feelings about delivery drivers. I have had friends who make hundreds a night on good nights in tips and their base pay was above minimum wage…plugs they got things like oil changes and prizes after X miles driven…but I have also known guys who get crap pay.. I just want hot pizza. If my pizza burns my hand when I take the box, I give a bigger tip.

  31. charodon says:

    CUSTOMER: F*ck you, this is all your fault! If the advertising people were here I’d punch them a lot but because they’re not I’m gonna pretend that you’re them and by beating you it will somehow solve things!!!

    I think this dialog needs work…

  32. Adam Hyland says:

    @NightSteel: Yeah, as I wrote the second point I thought of all the retreats, training sessions and mandatory fun that companies like to engage in. Working a shift as basically a ‘greeter’ is probably just as noxious as any of those options, maybe less.

  33. salsamaphone says:

    Just another reason not to buy sh!t food. Corporate food is just bad– don’t be surprised that the companies serving that swill are rotten to the core. It’s a bad business model based on cheap gas and low quality food– happy to see Domino’s die.

  34. ClankBoomSteam says:

    Personally, I don’t order from Domino’s because:

    1) their pizza tastes like crap.

    2) Domino’s CEO Tom Monaghan is a full-blown psycho-Christian who’s in the process of funneling his ill-gotten gains to the construction of his bizarre, freakshow, “utopian” town of Ave Maria, Florida: a perfect little environment of so-called-Christian values where things like abortion, birth control and (gasp!) pornography will be illegal.

    Monaghan is also a colossal hypocrite — he also channels his money to “pro-life” organizations, even though he spent a number of years with his company’s delivery policy being directly responsible for more than 20 deaths. I guess he figures if he “saves” some blastocysts from certain doom, it’ll erase the fact that he spent years making millions built on the deaths of those killed by the drivers who were racing to get their deliveries out in time to save their shitty jobs.

    In summation: DO NOT ORDER FROM DOMINO’S.

  35. RIP MRHANDS says:

    “a perfect little environment of so-called-Christian values where things like abortion, birth control and (gasp!) pornography will be illegal.”

    gasp, people banning together and deciding how to run their community is EEVIL!!

  36. Moosehawk says:

    @Adam Hyland: In response to InThrees.

    There seems to be an argument between whether pizza delivery is a service or it’s their job. I see it this way:

    They control the transportation of my food from the kitchen to my table, much like a server. I wouldn’t want to be on the wrong side of the delivery driver.

    What do I tip drivers? No matter how much my total bill comes to, I give the driver $4. My house is only 3 miles away from either of the two pizza places I order from. $4 for gas, assuming the driver is driving something that gets more 10mpg is plenty, plus gives them a little extra.

    Back on the original topic though, I find the new Domino’s ad campaign quite funny.

  37. Moosehawk says:

    Oh and btw, no I don’t eat Domino’s. Their pizza is absolute horse shit.

  38. clevershark says:

    Actually the “not a guarantee” disclaimer appears in perfectly legible type on the TV ads (I saw it run yesterday and noticed it), so it’s not quite “fine print” material. Still why make a whole campaign that centers on the “30 minutes” when you already know that you really can’t promise it? Doesn’t that pretty much ensure that every night *some* people will be disappointed in the service they get from your company? At the very least these people will remember that your company isn’t living up to the implied promise in its commercial.

    Personally I’d rather have people think positively of my brand. Maybe I’m just not cut out for a career in Big Business :)

    • Anonymous says:

      @InThrees: @InThrees: @clevershark: That’s a great way to look at it actually. It’s like shooting yourself in the foot – verrry slowly and gradually, taking very careful aim, holding your breath and counting to ten…
      It certainly makes sense at face value – claiming your delivery drivers WILL get there within half an hour makes it sound great, you as the customer, don’t have to wait any longer than it takes your favourite tv show to start and finish. As it is, however, previous comments by other smart, intelligent, non-business-running people, have stated that any mishaps will cause your pizza empire to lose profits, your employees will get unnecessarily abused by unhappy customers (as they’re the link between your ad campaign and the lazy-bones opening their front door and taking the pizza), and while their enjoyment of their job is compromised, your profits are being sliced apart by giving away pizzas that are still perfectly edible. Disappointed customers’ word-of-mouth spreads quicker than positive feedback, all of a sudden your fantastic proposition doesn’t sound so smart. PERSONALLY, i order online and drive to the store, it gives me all the time in the world to pick and choose what i want, and it’s a hell of a lot cheaper too, so i get much more value for money.
      Now, I live in australia, and Domino’s are only just advertising some brand new pasta and pizzas, which are all simply superb-tasting and top-quality at the store i get them from. But just watch folks, if the bean counters do their job properly, and the exec’s put two and two together, this new ad campaign shouldn’t last too long..

  39. alexanderpink says:

    @ Adam Hyland People don’t want every last part of the production cost accounted for in an itemized manner. That is precisely the point of those articles, that they are adding some BS charge. What should be done is just raise the cost of the good/service to account for all production costs and desired profit levels. The problem that I , as well as many consumerist readers, have is that the charge is for “delivery” yet does not actually pay for “delivery”. I am paying the fee for “delivery” so I don’t think it unreasonable to expect that to cover “delivery”.

  40. Adam Hyland says:

    @Moosehawk: Well, we seem to be in agreement (as we both tip a lot but don’t feel compelled to).

    To me I think the critical point about service vs. job is kinda easy to sort out. It’s their job, clearly. I mean, they are paid to do it. If they don’t do it, they get fired. It isn’t like they are contractors with an ability to independently decide that X delivery will not take place.

    I mean, I buy the pizza and I pay to have it delivered. If Dominoes wants to charge extra for that, fine. If they don’t, that is fine too. whether they charge extra or not for delivery is unimportant. I am buying a pizza at my front door. It is a different good than a pizza at the pizza place. I don’t tip the clerk at the bookstore for providing me with the ease of buying a book without traveling to the publisher.

    that doesn’t mean we shouldn’t tip or that waiters/drivers/bussboys/bellhops/etc should get fucked. We should just be honest with ourselves as to why we tip.

  41. blurdo says:

    way back in the day(when the guarantee was in effect), I was a delivery driver at Domino’s. Let me debunk some myths.

    1. Domino’s (and other delivery drivers for that matter) didn’t and don’t drive fast because of the guarantee. Delivery drivers drive fast because more deliveries = more $$$$. When you are working at min wage plus tips, you try to maximize tips.

    2. Drivers didn’t pay for the pizza because it was late. They only lost tips. The store manager was responsible for lost money due to the Domino’s guarantee. If you left too late in my store, the manager would just say “That one is free.”

    3. Your pizza is always hotter and better when its there within 30 minutes. Wrong. Even when the store is really cranking, it may not be possible to get it there that fast. It may not be there as soon, but it hasn’t been sitting on a shelf, getting cold and waiting to be delivered.

    One other thing, being a delivery driver sucks. You’re not responsible for 90% of problems, but you catch 100% of complaints and it negatively reflects your pay.

    It’s dangerous and you have to deal with alot of crazy people. (Am I going to see a customer at this door who will pay me for pizza and give me a meager tip, or am I going to see a crazy man who threatens me with a knife if the pizza isn’t hot enough???)

    btw, it’s been years since I worked at Dominos and I haven’t eaten anything from there since….

  42. InThrees says:

    @Adam Hyland:

    The difference between pizza delivery drivers and commuters to other jobs (clerical, as an example) is that you aren’t expected to tip the clerical positions, and the clerical positions didn’t accept the job with the understanding that most customers would tip, and there isn’t a tradition of tipping them.

    And… I’m a little lost here. Clearly since you tip the response wasn’t directed at you, but you chose to take offense anyway, even though you fell all over yourself detailing how you tip pizza delivery drivers.

    Did I miss something? Why do that?

  43. Adam Hyland says:

    @alexanderpink: It isn’t some BS charge!

    That’s my point! what I ams saying is that the total price matters. If I sold you a lemon and gave you an invoice that said:

    Lemon: 22c
    Lemon fee for demagentization and space ray protection: 40c
    Total: 62c

    What would it matter if the price you are willing to pay for a lemon is 62c? If dominoes wants to break prices down in some wacky fashion that is their prerogative. I agree that it is sneaky–it allows them to advertise 9.99 pizza but charge ~12 bucks. But that isn’t criminal and it isn’t really all that objectionable by itself.

    If 12 bucks is reasonable to you to get a pizza delivered (minus the tip, which is optional and doesn’t GO to dominoes), then call them up. If it isn’t, then don’t. WE can go on and on about how tipped labor actually makes things cheaper for dominoes (it does) by allowing them to hire better people for less money but it isn’t like that is a corporate conspiracy. It’s a social outgrowth. You don’t tip in Japan or Europe (Russia is in the middle. No one will complain about the tip, but management might swipe it).

    I mean, I can’t stress enough that what they are doing IS raising the price of the commodity in order to get to the desired profit levels. A delivered pizza and a non-delivered pizza are TWO DIFFERENT GOODS. One will cost more than the other. Think of it as a book you order from Amazon. If you get it next day air, amazon isn’t actually paying that much more tog et it to you. They are actually making you pay more (after fedex/ups gets their cut) for a book tomorrow than a book 1 week from now. They are two different goods.

  44. Adam Hyland says:

    @InThrees: My anger is at the notion that I should be forced to tip because of something like this:

    Delivery drivers pay for their own gas and accrue wear and tear on their own cars. They are providing a service that allows you to wait in the comfort of your home rather than getting off your lazy ass and into your own car to pick up your pizza.

    I’m not tipping because they are providing that service. I’m tipping because there is a social tradition (that is pretty recursive) and tipped labor is underpaid due to the expectation of tips from customers.

    They aren’t providing some service distinct from their job. It isn’t some special occasion. I’m buying a pizza and I expect it delivered. It isn’t like I would just refuse to tip if the driver didn’t ‘render the service’ of delivering the pizza.

    And I don’t know where you decided to get all snippy and declare that I was ‘falling over myself’ to describe how well I tip. I’m just stating a fact in order to help me show that it is possible to rationalize tipping without thinking of it as some service apart from buying the pizza in the first place.

  45. Adam Hyland says:

    @InThrees: I mean, really what we are coming down to is that there is a social difference dictating who we tip. I’m totally cool with that. I think it is a valid conclusion. In the US we have social traditions of tipping wait staff and drivers (among others). Sometimes those traditions are codified into law (like in WI there are different wages for some tipped labor and in many other states as well). Most of the times those traditions become rolled into expectations on the parts of everyone involved: owners, customers and workers. In these cases, we are breaching a social norm AND causing someone to earn less than they expected by not tipping.

    I think it is completely fair to say that is why we tip.

    But don’t give me some song and dance about gas and wear on the car. Don’t tell me that I’m lazy and the driver is going out of his way to help me out. neither of those are true (well, strictly speaking, the first one is true but doesn’t impact delivery drivers significantly more than any other worker dependent on their car) and neither helps the debate.

  46. wwwhitney says:


    Actually, the guarantee in Snow Crash is if your pizza arrives after 30 min, Uncle Enzo himself (of Uncle Enzo’s Pizza fame) will immediately fly in his helicopter to apologize to you and present the pizza free of charge.

    Now what Uncle Enzo will do to the pizza deliveryman is responsible for his public shaming is another matter entirely…

  47. Swervo says:

    @forgottenpassword: That reminds me of the problem I’ve always had with the Geico “You could save up to 15% or more!” They’re literally saying “anything could happen”…you could save nothing, you could save 20%, you could end up paying 3 times as much.

    I think they should just say “It could be free!” for everything you buy. It’s about the same…

  48. Adam Hyland says:

    @wwwhitney: No, he’s quoting it almost verbatim. After that quote, the book goes on to describe the aftermath in a pretty humorous fashion.

  49. morganlh85 says:

    I love how they say you may “get” more, as if waiting a longer time for your pizza is some sort of privilege.

  50. ShortBus says:

    @ClankBoomSteam: Tom Monaghan sold his interest in Domino’s Pizza quite a while ago. (Not that makes the pies taste any better.)

  51. DimitroffVodka says:

    For the record the driver does get a portion of the delivery fee. Not all of it it depends on gas prices.

  52. SpenceMan01 says:

    We usually go with the local place which, on a weekend night, takes in the area of an hour and a half to deliver a pizza. The other week we decided to give Domino’s a call because we had a coupon. Our pizza arrived hot and fresh in about 25 minutes. It tasted just as good as I remember Domino’s tasting (which isn’t bad, despite the opinions of others here).

  53. ClankBoomSteam says:

    @ShortBus: Fair enough, but the whole of his wealth (and subsequent investment in questionable interests like Ave Maria, FL) is built on Domino’s and the blood on its hands. And yes, their pizza is still crap.

  54. Kevin says:

    @kevinhall: Yes, this is called job shadowing, and most of the Fortune 500 companies do it. It’s considered a novel act akin to “slumming” for a night. An MBA from an Harvard is not going to have the same experience in a few days of training as the average high school graduate has trying to scrape together a living on weak tips and leftover pizza. I’d know, because I develop training curricula for big ol’ companies and before that I had to scrape together a living on tips.

  55. CumaeanSibyl says:

    @thesabre: I have made my own pizza numerous times in the past. Sometimes I don’t feel like making my own pizza.

    “Just do it yourself” really isn’t a helpful response in these cases. If I wanted to do it myself, I wouldn’t be looking to pay someone else to do it, now would I?

  56. Eilonwynn says:

    When I was living with my best friend, we ended up a few miles from home, exhausted, and with no change for the bus. So we went to the dominoes we always ordered from, and told them we’d order a $10 pizza for delivery, and give them $5 extra as a tip using an interac card, if they’d deliver us, too. Dude took us up on it – we ordered dominoes from that location for years just because those individuals were so damn cool. I don’t agree with their senor psychopath corporate owner, so I don’t get it anymore, but sometimes the drivers and night managers are just plain Kick. Ass.

  57. SomeoneGNU says:


    It was sarcasm. I realize that many mountain towns have not yet discovered it but it is truly a wonderful form of expression.

  58. 3DLADY says:

    I just made 4 16″ pizza for $26.61. I made the dough from scratch, with spices & parmesian in it. I priced the pre-made
    dough at the grocery store, they wanted $2.00 for each pizza, and it didn’t have anything in it but flour, water and yeast.
    My dough worked out to $0.40 a piece, and it was much more flavorful. And the amount of toppings on mine were 2-3 times
    thicker than any ordered pizza. I figure if I had ordered from
    any of the regular pizza places, with double toppings, it would have cost from $18-$26 for each pizza. That is equal to the cost of all 4 of mine.

  59. robocop is bleeding says:

    I thought that when it came to pizza delivery, the only thing that matter was whether or not the delivery guy was holding.

  60. stageright says:

    I have to agree with this guy – it’s total crap that the ad guys, making 60K a year to start, put the poor sap making $8 an hour in the position to have to explain this.

    Actually, I’m wondering when, as a country, we’re going to get fed up with marketing and ad speak. I was in (national subshop that likes things toasty) the other day, and couldn’t find regular subs on the menu. There were “Delectable Turkey Subs” and “Classic Signature Subs” and “Premium Subs” – but no “Sub Sandwiches”.

    A tuna salad sub with nothing, incidentally, is apparently such a tradition at this place that it’s a “Classic Signature” item.

  61. mac-phisto says:

    HAHA! as a former driver, i can attest to having the OP conversation at least a dozen times a nite – & we didn’t have a 30 minute guarantee (in fact, we often told customerss 45 min – 1 hr when they called). no problem – you don’t wanna pay, you don’t eat.

    & to the cheap tippers out there, know that there are rules that drivers follow:
    1) stiff me once & next time your pizza comes upside down.
    2) stiff me twice & i let it sit in the walk-in freezer upside down for 30 minutes before i deliver it.
    3) stiff me three times & your pizza will be free (along with the flaming bag of poo i leave on top of it).

    tips should be proportional to your distance from the pizza shop – if you live around the corner, a driver is happy to receive $1. if you live 15 miles away, be prepared to be more generous ($3-$5). tip well & your food will come fast & hot in the future (i went out of my way to deliver to the people that padded my pocket).

    & if you’re a cheap s.o.b. claiming that “people don’t need to work there if they don’t make enough”, you’re right & drivers know it. when the tips dry up, the drivers leave & guess who gets off their fat ass if they want to eat a pie? owners refuse to spend a lot of money on delivery, so don’t expect them to pony up more moola for your convenience – they just cut the service, charge more for it, or restrict it. example: when one shop i worked for discovered a lot of cheap douchebags in the nouveau-riche development on the outskirts of our delivery area, we cut the area from our map. still want a pizza? sure! $15 “out of area” delivery charge, $40 minimum order.

  62. robocop is bleeding says:

    One (semi)serious question for pizza delivery folks: Lots of pizza places have online ordering sites. Many of those sites allow credit card payment and offer options for including the tip amount at point of order, rather than at point of delivery.

    Which do you prefer? Seeing your tip as you deliver, but on a credit card statement (which means it’ll be easier to tax/be swiped by management/etc) or being tipped in cash at the door?

    Does a generous pre-tip encourage better service, or (because it’s ‘locked in’) worse?

  63. The Porkchop Express says:

    @Joedragon: At Pizza hut back in the late 90’s you would get decent money. I was getting minimum wage and 50 cents a delivery from the hut and kept all the tips.
    If we were going to a bad area, they let you know (if you were new and didn’t know already) and told you to leave the topper at the store.
    Was a pretty sweet gig for a little while, I would often make $90 in tips in a night, and never less than $50 in tips. on top of the minimum wage, that wasn’t too bad for a single college guy with a drinking agenda.

  64. sleepydumbdude says:

    @robocop_is_bleeding: My old roommate delivered pizza for awhile. I’m sure he liked the cash. He wouldn’t report 75% of the money he was tipped.

  65. zibby says:

    I’m going to go back and read all the comments in a second, but I’m putting the over/under on, Dominoes-sux-I-can-go-to-store-and-buy-flour-and-tomatoes-and-basil-and-using-my-own-homemade-mozzerella-make-way-moar-delicious-pizza-ur-all-stupid-LOL comments at, say, seven. There’s something about these pizza posts that just brings that out.

    Oh, and beating someone with a pizza sounds like fun.

  66. Maulleigh says:

    Amen. I think 30 minutes is way too little time and I’d be pissed if someone promised something they couldn’t deliver. I hope they sh*tcan this campaign and pronto.

    This is like the campaign where they promise you can meet the person of your dreams in six months or you get another six months free. “Oh, did we say that? Oh we meant if you were pissed off at our shitty promises and canceled.”

    They still promise this. I can’t believe it.

  67. zibby says:

    Bah, I really can’t give myself more than four, so it’s the under.

  68. Asvetic says:

    This is all mute. Contribute to your local pizza guy. He’ll make a better pie and the tip will go to the driver only. It might take 40 minutes on a Friday, but it’s so worth it! Plus, your odds of getting processed ingredients drops significantly. Everyone wins!

  69. sicknick says:

    Why would anyone order from a national chain anyway? Around here (just north of 8mile, outside Detroit) all the good pizza comes from Mom and Pop shops that make the sauce fresh, use real toppings (I refuse to eat canned mushrooms on pizza, it’s revolting and should only happen at one of those 5 dollar for a large pizza joints) and have better dough for the crust/bread.

    For 15 bucks, I can get a large chicago style deep dish with chunky tomato sauce, plus 3 toppings.

    Honestly, who buys from any of the chains? Morons.

  70. rbb says:

    @Exek: That’s why they put a pizza in the box – to keep it warm. Hot cardboard tastes so much better than cold cardboard…

  71. timsgm1418 says:

    seriously just gave me more reason to order from Dominoes..besides, I like their pizza@RIP MRHANDS:

  72. timsgm1418 says:

    @blurdo: you brought up a lot of valid points. I believe there have been delivery drivers injured by crazies. When I lived in Phoenix for some reason the pizza was late a lot, but even if I got the pizza for free, if it was hot, I tipped the driver, as generally it wasn’t their fault. For the ones saying why I didn’t get off my lazy butt to go get it myself, I had 3 small children and it was a pain in the butt to go places if I didn’t have to. I haven’t noticed delivery charges here in MD yet, but then I’ve found a local place that delivers and their pizza is very tasty, but definitely not within 30 minutes..

  73. Jon Mason says:

    Two of the most scary batshit driving maneuvers I have seen since moving to the US were both Domino’s drivers: First was a guy turning sharp right from the left lane across three lanes of pretty fast moving traffic. Second was a Dominos guy who just completely blew through two red lights in front of me.

    PS: I don’t tend to order pizza in a lot, because I will either A) make it myself or B) go to a sit down pizza place. But there are plenty of situations where ordering a bunch of pizzas is a great option, so can we PLEASE have a moratorium on the “why did you order pizza lol make it yourself it only costs 3 pennies and takes 10 seconds and tastes like fairy tears” comments

  74. KJones says:

    I’d prefer pizza joints do it right instead of doing it fast. I stopped ordering from them altogether because they never considered it important. Wrong size, wrong toppings, wrong bill, wrong number of pizzas, etc.; none of them deserve another chance as far as I’m concerned.

    And yes, as another poster said, Dominos tastes like faeces. Unlike what the other poster admitted to, I have only experience eating Dominos pizza, not the other substance.

  75. cockeyed says:

    Once again, this proves how much corporations do not care about their workers. Having worked in customer service (food service, video rental) you realize how low you are on the chain, and the company just doesn’t give a shit about you. You also get really bitter and understand how it’s all about the Benjamins.

  76. econobiker says:

    Dominos used to have “Free Delivery” on the store signs.

    While in college, (and usually on a busy Friday night), we would call up and ask for a carry out pizza order. After taking the order, we’d then ask for it to be delivered. The phone droid would inevitibly argue but we’d go back to “The sign says free delivery- so what does it matter who delivers?” Fun, fun, fun…

  77. Mills says:

    Taste of the pizza aside, my roommates ordered it last night and were told by a grumpy dispatcher/order-taker that it would be 45 mins-1 hour.

    20 minutes later, pizza arrived at our door. I assume that’s either because we tip well at our house, or who ever’s taking the orders is trying to prevent customer asshattery.

  78. econobiker says:

    and BTW, read here for fun and crazy pizza delivery stories (and really bad customers):


  79. DashTheHand says:

    I delivered pizza part time a few years ago for Domino’s with my half brother as a way to get to know him and have some fun. It wasn’t that bad of a gig, or that bad of pizza as some people cry about. There was however, a severe lack of drivers so at times it could take up to 45 minutes or more to deliver a pizza. This is usually on nights where the special deals are going on (2 for Tuesday) or on Friday or Saturday nights. It also happens more on rainy nights or other inclement weather.

    People cry about how long it takes all the time, but guess what? In the time it takes to make a pizza and get it to your house, you could have come in and picked it up and been home 25 minutes ahead of delivery on a busy night. Also, tipping a pizza guy on your credit card 1 dollar isn’t a good idea. It prints out right on the receipt what the tip is when you pay with a credit card, so for 1 dollar, your pizza no longer becomes a priority. Your pizza will most likely be the last of a 3 delivery run.

    And finally, don’t be the jerk that expects exact change back. If you want change back on a $15.34 order, ask for 1 or 2 bucks back on your $20 and let the pizza guy afford to eat. If you ever ask for coin change, you are truly risking your house or vehicle’s well being at that point.

  80. Coder4Life says:

    ok serioulsy do you really want your pizza to be cooked and delivered in 30 minutes? Is this pizza even going to be good quality when it’s made and delivered so quickly..

  81. AD8BC says:

    @Superborty: When it started getting people killed, Dominoes, to their credit, started only giving $3 off when the pizza was late, and the driver wasn’t dinged for it. And deaths went down but they were forced to remove any kind of guarantee as part of a court settlement.

    Source: Me. I used to deliver pizza for them. And there was absolutely no pressure to speed or drive unsafely.

  82. DrGirlfriend says:

    You know what’s a pet peeve of mine? Grammatically incorrect slogans.

  83. WV.Hillbilly says:

    You know what the beautiful thing is?

    For every asshat delivery boy that quits when the tips dry up, there’s half a dozen other unskilled oafs waiting in line to take his place.

    I write a check for the exact amount. No tip.
    Take it up with management.

  84. Vainstrike says:

    Anyone who doesn’t tip is an a-hole.

    Some poor dude drives his crappy car all the way out to my place in the freezing cold, to bring dinner to my doorstep?

    The least I can do is a $5 tip. I’m eating out anyway. What’s the difference? I won’t notice the missing money but I tell you that my Dominoes here remembers me and brings it fast and gives amazing service now that they know I’m a good tipper.

  85. mandarin says:

    I hate companies that make too many promises just like an infomercial

  86. Rectilinear Propagation says:

    1) I agree with the OP.

    2) I don’t understand people who take a delivery job and then whine about how the people who want something delivered are lazy and fat.

  87. teapartys_over says:

    @timmus: I bought a round metal pizza sheet (like a cookie sheet but round) and the crust comes out fine. I know what oyu mean about the stone. Dominos is really gross though.

  88. dreamsneverend says:

    My local dominos never gets me a pizza under 45 minutes unless I call them RIGHT when they open on a business day.

  89. Piri says:

    I ordered a pizza from them I guess right when the promotion started. I hadn’t seen it advertised yet. As I was signing my receipt the driver asked me “What did you do with your 30 minutes?” I asked him to explain and he said now they’ll try to deliver the pizza right at 30 minutes so if you need to run out for a soda or you have other things to do you’ll be able to do them without worrying about when the pizza will show up.

    It sounds like a nice promotion. I can see how people might assume it has something to do with the old 30 minutes or it’s free promotion, but if it doesn’t say it in black and white don’t expect it.

  90. stillkarenann says:

    On that same note, I ordered me a pizza online a few weeks back. It was during a snowstorm so I assumed it would take longer than 30 minutes.

    I checked the “track your pizza” feature and was surprised when it “left with the driver” at 20 minutes. When the pizza hadn’t arrived an hour after that we called to say we don’t want a pizza that left the location an hour prior.

    At that point, we were informed that this new “tracking” was actually automated and my pizza left the store 5 minutes ago.

    Automated… Fantastic service guys.

  91. CapitalC says:

    Am I the only one scratching my head about the grammar?

    “You‘ve got 30 minutes”


  92. yukonrye says:

    The last time I tried Domino’s I recall the sauce having a taste similar to vomit. If for some reason I was forced at gunpoint to eat that crap I would look at their “30 Minute” guarantee as a tortuous countdown to doom.

    You Got 30 Minutes! (of not having to taste vomit sauce)

    Also, look up their CEO Tom Monaghan on wikipedia. The man is nuts.

  93. picshereplz says:

    @CapitalC: You’re the only one scratching your head about the grammar because there’s nothing grammatically incorrect about “You got 30 minutes.”

  94. mac-phisto says:

    @WV.Hillbilly: you would think that, but you’re wrong. i delivered in a town that had a dozen pizza operations & the drivers always go where the money is good. the first place i worked at went out of business when they ran out of drivers (college town necessitated delivery). 2 others also went under before i graduated for the same reason. papa john’s poached most of the drivers b/c their demand skyrocketed & drivers were making $200+ on weeknites & upwards of a grand on weekends.

    do what you want – as a customer, that’s your prerogative, but bear in mind that every action has its consequence. drivers remember bad tippers & deliver accordingly. if you don’t tip, your pizza ends up at the end of my run. i will stop for a bite to eat before i deliver it. i will fill up my car. i’ll go home & play video games for 10 minutes. i’ll stop at the bar & have a drink. then, if i haven’t forgotten the pizza (or hocked it on the street or eaten it myself), i’ll deliver it.

    you leave no incentive for me to do otherwise. & your calls to complain will fall on deaf ears. my boss loves me – i make him money. for every asshat cheapskate bitching about poor service & paying with a check, there’s 100 people that tip, pay cash & rave about my service.

  95. Buran says:

    @mac-phisto: Try that on me and I file a chargeback for nondelivery of service. If you don’t like the damn job, find another one. It’s jerks like you who think they don’t have to do their job because customers don’t pay an optional charge on TOP OF the delivery charge and menu price that lead me to pay by credit card to protect myself. I tip — when appropriate, and in the amount appropriate. If you didn’t get one, there’s a damn good reason.

    Guess what — a tip is a REWARD for good service, not an automatic payment. If you do all the crap you just bragged about, you don’t deserve a tip, and if you sell the pizza that I paid for and don’t deliver it in good condition, your employer deserves the chargeback plus chargeback fee.

  96. onesong says:

    @masonreloaded: ew, fairy tears!

    i used to deliver pizza back when i was in college, and it was a great job. no sitting around, good tips (for the most part), and i made minimum wage on top of it. for an undergrad, it was a pretty sweet deal. unfortunately, in my third year of delivering we expanded our delivery area to a 45 minute radius, and holy god did the shitshow start. i had pizza THROWN AT ME because it was cold, i had a woman send her three kids out to call me a bad person because they were hungry, and i had a really creepy man try to lock me in his house. granted, the last is more because im a girl, but still. people, be nice to your drivers, especially if youre far from the pizza place.

  97. Beerad says:

    @mac-phisto: Wow, you’re like a poster boy for bad customer service and how not to act!

    I always tip well, because (generally) the delivery guys I deal with in Brooklyn don’t make a ton of money. But here’s the thing — good tips get me zero future benefit. Why? Maybe it’s because I rarely get the same delivery guy twice, or maybe it’s because NYC is ordinarily a black hole of customer service — I don’t know. Anyway, Domino’s is especially bad; I’ve waited two hours for a pizza, had the same order screwed up twice (although management was sincerely apologetic), and even had pizzas never get delivered. I still tip well, because I know the delivery guys are getting shafted anyway and because I’m not a jerk. But the thought that I’m getting better service accordingly is laughable.

    Conversely, I know that if I stiffed the guys, it wouldn’t make any difference. What, my pizza’s going to take 130 minutes to deliver instead of 120? Oh no! And your logic is just perverse; by “punishing” the customer by delivering a pizza upside-down or taking the long way to deliver it, you’re just guaranteeing that, in fact, you’ll NEVER get a good tip because the service just keeps getting worse and worse. Why would I reward someone for being an ass?

    And before 8 million NYC local pizza fans jump on me, yes, yes, I order from my local pizza shops a lot. I rarely order Domino’s, largely due to the reasons described above.

  98. WV.Hillbilly says:

    I have had virtually no problems getting pizzas delivered.
    And when I do, I call the regional office to complain. I don’t waste my time talking to the local mongoloids.
    I get free pizzas out of the deal and it makes the local store look bad.

  99. onesong says:

    @Buran: actually, mac-phisto has a point. if you know you’re going to get stiffed somewhere, there is no incentive for you to get there quickly. you’re paying for the service of the pizza being delivered here, not the quality of the service. the quality of the service is, 99.9% of the time, determined by the willingness of the customer to RECOGNIZE good delivery service (pizza arrives hot, not 2 hours later than it was supposed to, et cetera).

  100. JMH says:

    I ordered from Domino’s a couple of months ago.

    A) “You’ve got 30 minutes” resulted in my pizza arriving in over three times that long.

    B) I wrote a letter to complain, asking for my order to be refunded. The person from Dominos corporate did nothing to resolve my complaint other than claiming to have forwarded my letter to a regional manager or whatever.

    C) I got food poisoning the next day.

    I’m never ordering from Dominos again.

  101. rjhiggins says:

    @Adam Hyland: The problem with the fees is that they aren’t advertised, aren’t stated clearly up front. You use cell phones as an example: How much does that $39.99 monthly plan actually cost you? More like $50, right? Shouldn’t you be told that up front? Otherwise it’s deceptive. I can’t believe you’re really OK with that.

  102. rjhiggins says:

    @CapitalC: Yeah, I think you’re the only one. Whether it’s absolutely proper in your old grammar book isn’t that the way most people talk?

  103. WV.Hillbilly says:

    The way people talk doesn’t make it proper grammar.

    I agree with CapitalC.

  104. mac-phisto says:

    @Buran, Beerad, WV.Hillbilly: you are missing my point. when i delivered, i busted my ass to get you hot, fresh pizza. if you want to stiff me on a tip, go for it. when that happens, it’s my goal to “fire the customer”. a non-tip delivery cuts into a driver’s earnings. the whole idea is to get you to stop ordering.

    BURAN: actually, i liked my job a lot. 99% of people were very generous. the cheap ones were few & far between & after my shenanigans, they were no more. problem solved. oh – & chargebacks put you on our “no delivery” list (along with the check kiters, the pranksters & the “dangerous addresses”). enjoy the company!

    BEERAD: the service is responsive. cheap tippers trigger bad service. & drivers communicate with each other, so if you give one guy a good tip & never get him again, you may still be receiving good service. but brooklyn is a very big place with many pizza shops, so there’s probably a lot more turnover than the college town i worked in. plus, it probably wouldn’t take you 2 hrs to get your pizza if you all stopped parking in the middle of the street. enjoy the grandma’s & the knots – we don’t have them up here (jealous!).

    HILLBILLY: complain all you want. regional doesn’t make or deliver your pizza – the “local mongoloids” do. enjoy the dysentery.

    but i digress. tip your driver, don’t tip him – we all obviously have our own thoughts on this. i was just trying to offer some insight laced with a tiny bit of sarcasm.

  105. f3rg says:

    Technically, the word “got” is not needed.

    “You have 30 minutes!”

  106. Two types of people here:
    1. Tipping for a service for which the value of the service is or should be factored into the initial cost is stupid
    2. Tip or I take a dump on your pizza

    Both bring up valid points, but the hostility inherent in both sides makes me not want to risk getting pizza delivered again.

    This is coming from a person who
    – Always tips 3$ and typically orders online so the driver KNOWS I have tipped them before they even get to my house.
    – Never tips at a coffee place unless my drink is somehow complex (which it never is) or unless I’m a regular and am trying to build a rapport with the staff

    I tip the pizza guys because in Miami they aren’t students; they’re usually middle aged men who need the money. I don’t tip the guy at starbucks because it isn’t worth 1$ to me to pump coffee into a cup, and I feel any tip under 1$ is insulting.

  107. Piloter says:

    As a current delivery driver for Dominos (waiting on my real job to pick back up again) we get absolutely nothing of the delivery fee. This is noted, in 3-point flyspeck, on the sticker on your pizza box.

    At my store we get a flat $0.80 per delivery (management adjusts this with gas prices) and whatever you choose to tip us.

    With the whole timing thing, the goal is to get the first pizza into the oven in 60 seconds from the time you hang up the phone. The oven takes about 4 minutes to bake your pizza, boxing/cutting/tagging takes a minute or so more, getting bagged and dispatched about a minute or so more. For three-item orders we generally can get pizzas out the door by 10 or 15 minutes from when you hang up…but if it’s a double delivery run, and there’s only one person working the inside and one driver (yes we make pizzas and do /everything/ when there’s no runs) then it may take a while. The driver dispatch stickers give us the time the order was taken and a ‘quoted time’, which is automatically calculated based on load only and ignores things like traffic and distance–and our safety training emphasizes ‘the hustle’, so whenever you see us we’re supposed to be running–but whenever we’re in the car, it’s two-second-rule this and ‘drive 3 under the limit’ that. No driver follows this, as we make $8.07/hr (about 50 cents over minimum wage) and go through gas, oil, axles, brakes, starters, alternators, and just about everything else faster than you really want to know about. The faster we can get you your pizza, the more we MIGHT make as a tip and the more runs we can make to other people. Yeah, if there’s historically no tips from your house we may be a little more relaxed about getting there, but we’re not going to deliberately take forever because then we shoot ourselves in the foot by losing that time.

    Give us a break…we have to find your house number in the dark in unfamiliar neighborhoods, do all the work of the inside folks and then some, and all so you never have to leave your chair. Is the pizza cold? Then you’ve got a complaint. Otherwise, we’re trying to get it to you as quickly as we can get away with.

  108. ltlbbynthn says:

    @alexanderpink: I used to keep the delivery charge when I did deliveries for the small pizza store I worked for, until they told me it wasn’t for me (I wasn’t a delivery driver, but I went on deliveries to ease the awful boredom). I don’t understand delivery charges, then. I thought they were supposed to supplement the driver for shitty tippers, the same way so many restaurants in Miami add gratuity to your bill. Everybody in Miami has a delivery charge too, I’d never heard of such a thing in DC.

  109. doireallyneedausername says:


    I was just about to say that. Thanks for making this point.

  110. thesabre says:

    @Adam Hyland:

    About the 10 minutes thing. Notice I said “…takes about 10 minutes (not counting prep time to make your own dough…”

    I make pizza at least once every two weeks. Putting ingredients onto the dough and baking it at 350 takes 10 minutes. Chances are, if it takes you longer than 10 minutes, your oven is too cool. Try this. Preheat to 400. When it is done preheating, drop it to 350 and put the pizza in. Opening the oven door will drop your temperature at least 25 degrees. Preheat hotter than you need it, then when you open the door and put the cold pizza in, it will be at the temperature you need. That’s probably a reason why it takes you longer than 10 minutes.

  111. JemimaSea lion says:

    @ClankBoomSteam: Comment on Domino’s Pizza: Sacrificing Our Delivery Drivers So We Can Use Our New Slogan FYI, Thomas monaghan has had no interest or association with Domino’s since
    he sold the company about 7 years ago.

  112. Anonymous says:

    whoa whoa whoa wait a hearing alot of complaints about how $1.50 included into the total is a problem..::cough::cough::: alexanderpink do u think us drivers work for free haha were making a living just like anyone else..dont forget the more generous tip givers are always gonna get good service because ur paying them for attention..kinda like u pay a stripper see assholes like you we remember you sooo we dont make a snappy rush on it not at the expense of nothing..i deliver here next to the federal law enforcement training center in georgia and they all tip well because they want it fast and done right the first time so tuff shit non tippers ur just second to us..we will get to u when we feel it best suites us at a medium pace and following traffic laws down to the i said tip well expect well..sorry its a cut throat business