Repeated Comcast Outages Nearly Cost Reader His Job

One reader’s Comcast outages have gotten so bad that they could get him fired from his job at Adobe. Here’s his letter of complaint:

Mr. Brian Roberts
Chief Executive Officer
Comcast Corporation
1500 Market Street
Philadelphia, PA 19102

Mr. Roberts,

I have never taken my valuable time to write a letter like this before and to further use snail mail to send a letter of complaint. I have been through hell and back with Comcast trying to set up my internet for the last 3 months from the time I moved into my new house at [redacted], Princeton, NJ 08540. I have had at least 8 technicians come out for a total of 10 to 12 visits to my house over the last 3 months attempting to fix my internet issues. I have taken time off of work in order to meet these technicians at my home each time, as has my wife….

I have received conflicting attempted resolutions each time someone has come out, saying the problem was the Ped, the modem or the Amplifier in the area which is known to have issues and various other attempted resolutions according to the last technician. I estimate that my wife and I have spent over 30 hours on the phone and with technicians at our home trying to resolve the various internet issues since we moved in. I am an Executive with Adobe and work out of home, so the damage these issues have had to my productivity are enormous and my Manager, VP of Sales for Adobe, recently threatened my job if he hears one more time about the internet issues I am having delaying my ability to respond to him.

Here is what I request.

1. I would like someone from your office to call me at [redacted]
2. I would like the ability to leave my existing contract at any time so I can move to Verizon FIOS. This contract assumed that Comcast had some idea of how to provide internet service and not waste my valuable time and cause major money losing work issues for me that have tainted my reputation within Adobe.
3. I would like to have my installation fees waived.

Please have someone call me immediately and have someone in a position of authority to take this issue over and fix it.


cc: Board of Public Utilities
Attn: Cable TV Complaint
2 Gateway Center
Newark, NJ 07102

cc: New Jersey Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102

cc: James Paul
Lead Comcast Technician
Comcast Corporation
1500 Market Street
Philadelphia, PA 19102

Here’s what happened after our reader sent this letter:

1. Got a call from “LaToya” of Comcast telling me she was on it and would reimburse me once Comcast fixed it.
2. Once they finally fixed the internet (still has issues, but much improved), I called LaToya a month ago and asked for my refund.
3. Never heard back from her and so I called again today.
4. LaToya called me back and apologized and is giving for 4 months refund, $263 for the first four months that the internet hardly worked.

Despite the refund, Comcast is the worst company I have ever dealt with.

Let’s hope the check makes it through the mail this time.

(Photo: cmorran123)