Reader Jeffrey didn’t have service on his phone with T-Mobile, so he wanted to switch to another carrier. The trouble is, T-Mobile refused to let him out of his contract without an ETF:
…just wanted you to know that I am one of the many people who can’t seem to get T-Mobile service even though I live in New York City, a major market. All my calls to the regular customer service line got me no where and they did the standard runaround: $5 credit, work with their tech team to isolate the problem, etc. I read a user comment on one of the many T-Mobile threads on the Consumerist which said to file a complaint with the FCC and, by doing so, T-Mobile will have to address the problem and report back to the FCC a resolution. So I did. (There’s an online form so it’s easy.)
About a month later I got a call from one of T-Mobile’s Executive Customer Service Representatives. I was ready to argue, I’m pretty tired of the whole situation and deal with them, but he was very pleasant and got me out of the contract without an ETF without much complaint.
Just wanted to thank you for all your help! I probably would’ve eaten the fee if it wasn’t for your site!
Hey, that’s neat. To file a complaint with the FCC, click here.